Sales & Customer Service Virtual Assistant Needed

Are you a dedicated e-commerce virtual assistant with strong communication skills? Join our family-size virtual team by applying today! No experience is required, and we'll train you from the beginning.

Why work with us?

- Weekly Pay

- 100% Remote, working from home with minimum supervising

- Awesome holiday bonus & incentives.

- Stable, and Long term job relationship.

- Opportunity to grow your skill sets and take more responsibility.

- Mentoring and Coaching Opportunities.

- Friendly & Positive Working Environment (Family Business Environment)

- Win-Win Relationship with Employer (You grow, and we pay you more!)

Requirement:

*** Excellent communication skills and problem-solving skills are required ***
- High-speed Internet
- Distraction-FREE Area for phone support
- Must have the capability to work independently & deliver the job consistently


Responsibilities:

- Interact with customers on behalf of the organization either by email, phone, or chat- the face of the company.
- Strong communication skills to clearly and accurately respond to customer inquiries and concerns through service tickets.
- Record details of customer contacts and actions are taken
- Refer issues to department managers for specific actions to be taken
- Monitor progress and follow-ups to each department for speedy resolution
- Maintain constant communication with the customers until issue resolution
- Handle complaints and escalations to the manager
- Maintains positive relationships with customers and co-workers
- Documents updates in the customer support process for future reference
- Continuously look for improvements in the customer support process

How to apply?

Step 1: Please send your application to info@wxcommerce.com
Step 2: Use the Name + Job Position + Date format as your subject
Step 3: In addition to your application, please send us a 1-2 min video introduction to info@wxcommerce.com. In the video, please answer this question: What is your unique ability?

“The formula for creating a Unique Ability Statement
is as follows: It starts with the words “My Unique Ability is...”
followed by action words that describe what you do (your talent),
and then words that describe why you do it (your passion). Write
this formula at the top of a new page in your notebook titled “My
Unique Ability Statement.”


*** Only candidates with a video introduction will be qualified for the first round interview ***