Sales Customer Service Representative

Sales Customer Service Representative (AU hours, fully remote)

Whilst this role is home based, we only hire in Manila or nearby areas as the team has monthly, in-person meetings.


We’re a growing industrial supplier in Sydney that is building a national reputation for supplying quality industrial, maintenance and safety supplies backed by great service.

We need an intelligent team player to work with our remote team in Manila in close coordination with our office in Sydney. You will enjoy a professional working environment where you have much autonomy and opportunity to help develop processes.

If you are a people-person who loves to give exceptional technical service and has great phone English, this role might be right for you.



Core tasks:

Following up quotations - will involve emailing, communication directly with clients / suppliers and liaising with our Sales team.

Assist in market research, data analysis and helping with effective Sales Strategies

Quote customers while driving profit margins

Work alongside customers to ensure they have an amazing experience and successful order through our platform

Receiving Customer & Supplier Phone Calls

Provide to Comms Team assistance on Customer Calls as needed

Contacting Suppliers via phone & email for product availability & pricing

Manage all communications related to customer orders and queries

Communicate with Customers and Suppliers resolve order issues and/or amendments

Handle ordering task on selected suppliers

Generate required reports

Work in special projects and other Ad hoc tasks as the need arise

Training will be provided to support our Sales Team with Systems, Sales and Product awareness

Manage warranties and Return from Customer, Return to Vendor

Provide assistance to the Comms Team on Customer Calls as needed



Key Success Factors:

Engineering, or trade background or interest in learning about our products

Enjoys working with customers

Excellent written & spoken English

Passion for learning

Flexible & adaptable style

Strong analytical, problem solving, decision-making and organizational skills

Ability to successfully multi-task

High attention to detail

Team player



Minimum IT requirements:

Internet Speed: 10Mbps Download Min Actual (Rec. Min. 25mb down and 5mb up)

Multicore Processor eg. Intel i5 or higher; AMD Ryzen

Memory: 8GB

Hard Drive: 128GB

Operating System: Windows 10 or Mac OS Catalina (or later)



This team operates as an integral part of the business. Pay is processed weekly, and the 13th month is paid.



When applying please:

Provide a resume

Provide a video of Self Introduction

Provide screenshot of actual Internet speed test and photo of workstation

Confirm that you live in Manila

Confirm you are looking for a Full Time, Dedicated Role