Sales & Customer Relations Coordinator - remote role

The Position

Are you passionate about sales and customer engagement? Do you have the skills to build strong relationships, convert leads, and deliver outstanding results from an existing client base? Bring your dynamic digital sales, account management, and customer service experience to a fast-growing premier tutoring company in Australia. This remote role offers you the opportunity to make a real difference in students' lives while advancing your career in a supportive and innovative company.

About the company

You’ll be working for a premier tutoring company based in Australia that offers high-quality academic support for students. With both face-to-face and online lessons, they are dedicated to improving students' academic performance through personalized learning and expert tuition.

About the role

This is a role like no other, where you’ll be able to:

Work from the comfort of your home.
Play a key role in growing a client base and nurturing relationships with students and families.
Focus on delivering excellent customer service, converting leads into loyal clients, and driving additional revenue through creative sales strategies.
Help build an online community with a social media presence that reflects a commitment to quality and trust.
If this sounds like your dream job, we want to hear from you!

The Details
Job Location: Remote, work from home.
Company Location: Australia
Job Type: Full-time, 40 hours per week.
Salary: 55,000-60,000 PhP / month + Paid Leave
Ideal Hours: 6am-2pm (PHT)

MAIN RESPONSIBILITIES

Sales & Lead Management:
Respond promptly to new leads via email, phone, and social media.
Track, manage, and nurture leads in HubSpot to ensure consistent follow-up.
Provide regular reports on lead conversions and identify improvement opportunities.

Client Relationship Management:
Conduct follow-ups after first lessons to gather feedback and ensure satisfaction.
Perform regular client check-ins at key milestones to maintain engagement.
Implement retention campaigns and strategies to encourage renewals.

Upselling & Cross-Selling:
Identify opportunities to upsell additional services like holiday programs or extra subjects.
Collaborate with the marketing team to develop and execute upselling campaigns.

Social Media Engagement:
Monitor and respond to comments and inquiries on social media platforms.
Engage with online forums and communities to increase brand visibility.

Sales Materials & Campaigns:
Create and refine sales materials, including email templates and promotional content.
Organize and execute webinars, workshops, and seasonal campaigns to generate leads and drive client engagement.

Software skills
Proficient: HubSpot or similar CRM platforms, Microsoft Office, Microsoft Teams, Zoom, ChatGPT, Social Media Platforms, Asana or any project management tools.

We want to hear from you if you have…

A MINIMUM 3-4 years of experience in sales, customer engagement, or a similar role.
Excellent written and verbal communication skills in English.
An ability to meet or exceed sales targets through upselling and retention.
Experience using CRM tools, like HubSpot, to manage leads and client interactions.
The ability to identify client needs and match them with the right services.
Knowledge of social media platforms and digital marketing tools.
Strong organizational skills to manage your tasks and meet goals with ease.
A focus on results, with the ability to analyze your work and refine strategies.

You must also be someone that…

Highly organised, detail-oriented, and proactive.
Comfortable working independently in a remote environment.
A strong communicator with great multitasking skills.
Is a fast thinker, self-motivated, and knows when to seek help or find solutions.

This role is NOT for you if you…

Don't have at least 3-4 years of experience in sales, customer engagement, or a similar role.
Lack a dedicated remote workspace or structure for full-time work.
Are seeking short-term employment or have another job.
Do not prioritise client satisfaction or have poor attention to detail.