Sales Assistant / Lead Qualifier / Data Entry - Odoo and Print experience preferred

About Monday Merch

Monday Merch is an international company specializing in high-quality custom merchandise solutions. We pride ourselves on our dynamic, digital-first work environment and a collaborative team spread across the globe. Our mission is to provide efficient and professional merchandise services that exceed our clients' expectations.

Job Description
As a Sales Assistant at Monday Merch, you will play a crucial role in supporting our sales team with various tasks and qualifying leads. You will be the first point of contact for potential customers, ensuring their initial questions are answered and assessing if they represent valuable opportunities for our Merch Consultants.

Responsibilities

-Qualifying Leads: Initiate first contact with potential customers via email and phone, address their initial inquiries, and determine if they are viable opportunities.
-Preparing Opportunities: Set the appropriate printing add-ons to our products (e.g., 2 PMS screen print or full-color digital) based on the product and design specifications.
-Sales Support Tasks: Assist with manual tasks such as calculating shipping costs, defining box sizes, and creating quotations.
-Proactive Customer Communication: Engage professionally with customers to build strong relationships and provide exceptional service.
-Scheduling Follow-ups: Manage and schedule follow-up communications to ensure timely responses and maintain customer engagement.

Systems/Software You Will Work With

Odoo: Our ERP and CRM system for managing sales, customer relationships, and operational tasks.

Ideal Candidate
-Experience Preferred: Familiarity with Odoo and/or the print industry is a plus.
-Excellent English Communicator: Confident in reaching out to customers professionally via email and phone.
-Highly Organized: Capable of managing multiple leads and follow-ups with clear tracking and prioritization.
-Customer-Oriented: Comfortable with customer interactions and dedicated to providing outstanding service.

What We Offer
-Flexible Working Hours: 20-40+ hours per week with the flexibility to work from anywhere.
-International Work Environment: Be part of a dynamic team with a collaborative, digital-first culture.
-Long-Term Engagement: Opportunities for growth and additional responsibilities as we expand.
-Professional Development: Enhance your skills in sales, customer service, and industry-leading software like Odoo.


Interview Process
To help us understand your fit for the role, our interview process includes:

-Written Case Study: Assessing your problem-solving skills and approach to real-world scenarios.
-Video Message: A short video introducing yourself and explaining your motivation for joining Monday Merch.

How to Apply
Please send your application, including:

Availability: Your preferred working hours and earliest start date.
Relevant Experience: Highlight any experience with Odoo, sales support, customer service, or the print industry.
Brief Motivation: Explain why you would be a great fit for Monday Merch.