STR: Business Operations Admin + Guest Comms VA

Please note: Applications will only be viewed if submitted via onlinejobs.ph. Please do not contact employees of Moxxi directly to progress your application—respect their time and follow the process below.

Are you a driven, self-directed individual with a knack for smooth operations, clear communication, and a passion for keeping things running like clockwork? Moxxi Property, a fast-growing and fast-paced Short-Term Rental (STR) property management company with over 170+ properties under management, is looking for a Business Operations Admin + Guest Comms VA to join our dynamic team.

About the Role
This pivotal role is ideal for someone who’s ready to grow with us, taking on responsibilities that ensure the seamless management of day-to-day operations and guest communications. You’ll work Friday to Tuesday (with Wednesday and Thursday off), collaborating closely with our team to ensure smooth operations and high-quality service for our guests and owners.

Key Responsibilities:

Operations Management: Oversee cleaning teams, deliver constructive feedback, assign and coordinate new tasks, and ensure the smooth progress of daily operations.

Scheduling & Planning: Manage long-term planning and scheduling to keep operations efficient and predictable.
Record-Keeping & Quality Assurance: Maintain accurate and detailed notes on tasks, ensuring no one has to search for answers. Approve and review contractor cleaner invoices based on completed tasks.

PMS Expertise: Proficiently handle Resly.com.au for property management tasks.

Guest & Stakeholder Communication: Confidently take calls from guests, owners, and subcontractors, embodying a strong, clear voice. Handle written communication with excellent English skills.

OTA Knowledge: Have a sound understanding of Online Travel Agencies (OTAs) like Airbnb and Booking.com to support listing optimization and guest experience.

Relationship Building: Build and maintain strong relationships with guests, owners, and subcontractors, effectively resolving conflicts when needed.
Adaptability: Quickly learn and adopt new tools and systems to improve workflows and processes.

Our Tech Stack:
Google Drive and Gmail
Resly.com.au PMS
HostAi.app
Breezeway.io

What We’re Looking For:
Confident Communicator: Strong verbal and written English skills. Able to take calls and draft professional communications with ease.

Proactive Problem Solver: Self-directed, street-smart, and resourceful—someone who seeks answers before asking for help.
Organized & Reliable: Ability to keep the team aligned, maintain accurate records, and follow through on tasks without supervision.

Tech-Savvy: Quick learner who’s eager to master new tools and technology.
Reliable Internet: You must have a stable internet connection and up-to-date equipment (computer and headset) to manage
daily tasks.

Relationship Builder: Skilled in building rapport with guests and stakeholders and resolving conflicts effectively.
Growth-Oriented: Excited to grow with Moxxi and open to learning new skills and opportunities as they arise.
Adaptable: Available to work 8 am - 5 pm AEST time (Melbourne) and adjust for daylight savings changes.

Why Join Moxxi?
Moxxi Property is at the forefront of the STR industry, offering a dynamic and collaborative environment where no two days are the same. With over 170+ properties under management, we pride ourselves on professionalism, innovation, and guest satisfaction. This is an opportunity to be part of a team that values growth, embraces challenges, and is passionate about shaping the future of property management in Australia.

Application Details:
When applying, please include:

=>A voice clip introducing yourself and sharing what excites you most about this role.
=>Confirmation of your ability to work Friday to Tuesday, 8 am - 5 pm AEST time (Melbourne) and adjust for daylight savings.
=>Examples of past experience in similar roles, including experience with OTAs, Breezeway.io, and scheduling.
=> Subject line of your application - Your Next Moxxi Ops Superstar.

We’re excited to meet someone who thrives in a fast-paced environment, takes pride in their work, and is ready to grow with us. If this sounds like you, apply today!