Rockstar Virtual Assistant | Customer Support Expert

Are you ready to become a vital part of a fast-growing company that values your contributions? ATL Clean is seeking a dedicated and talented Virtual Assistant to be the backbone of our customer service and operations.

At ATL Clean, we’re passionate about providing exceptional cleaning services to our clients, and we need someone equally passionate about delivering outstanding support. This role is more than just answering calls—it’s about being an integral part of a dynamic team, helping to create a seamless experience for every customer.

As a Virtual Assistant, you’ll handle a variety of responsibilities, from customer interactions to managing appointments and updating our systems. You’ll be the first point of contact for our customers and a key player in maintaining our excellent service standards. If you’re ready to bring your A-game and grow with us, we want you on our team!

Key Responsibilities:

Customer Service Rockstar:

Respond to customer inquiries via phone, email, and chat in a friendly, professional, and timely manner.
Build trust and rapport with customers by actively listening and resolving their concerns.

Scheduling Extraordinaire:

Manage and coordinate customer appointments and bookings, ensuring accuracy and efficiency.
Handle last-minute schedule changes with poise and problem-solving skills.

Follow-Up Champion:

Reach out promptly to follow up on missed calls, ensuring no customer is left unattended.
Maintain detailed notes and updates in our CRM systems after every follow-up.

CRM Guru:

Leverage tools like GoHighLevel and Housecall Pro to manage leads, track customer interactions, and maintain up-to-date records.
Monitor and analyze CRM data to identify opportunities for improving workflows.

Problem-Solving Expert:

Calmly handle complaints and resolve conflicts with professionalism and empathy.
Collaborate with the team to develop creative solutions for customer challenges.

Team Player:

Work closely with other team members to streamline operations and enhance customer satisfaction.
Be proactive in suggesting improvements to processes and systems.

What You’ll Get:

Competitive Pay: Starting at $4/hour ($640/month for full-time work) with regular performance reviews and opportunities for raises.
13th-Month Bonus: Celebrate your hard work with an extra month’s salary at the end of the year.
Career Growth: We believe in rewarding dedication and excellence, offering a clear path for promotions and professional development.
Supportive Team Environment: Join a collaborative and positive work culture where your efforts are valued.
Work-Life Balance: Enjoy a consistent schedule with no surprise shifts.


What We’re Looking For:

Experience & Expertise:

At least 1-2 years of experience as a Virtual Assistant, Customer Support Specialist, or similar role.
Proven ability to manage customer interactions and resolve issues effectively.
Technical Skills:

Proficiency with tools like GoHighLevel, Housecall Pro, Trello, Slack, or similar platforms.
Comfortable with basic troubleshooting and tech-related tasks.

Key Strengths:

Excellent verbal and written communication skills (neutral accent preferred).
Strong organizational and time-management skills.
A proactive attitude and the ability to take initiative.

Equipment Requirements:

Reliable computer or laptop with at least 8GB RAM.
Noise-canceling headset for clear communication.
Stable internet connection (minimum 10 Mbps).

Business Hours:
Monday to Saturday, 8:00 AM to 8:00 PM EST. Specific shifts will be discussed during the hiring process.

How to Apply:
We’re looking for the best, and our application process is designed to find them! Follow these steps carefully:

Complete the Application Form: ATL Clean VA Application Form

https://forms.gle/6L434uDjkWMdZHtw6

Important Notes:
Only completed applications will be reviewed. Please do not send additional emails or messages outside the submission process.

We are excited to work with motivated individuals who are ready to grow with us!