Rockstar Short Term Rental Assistant Needed

About Us:
We manage a portfolio of short-term rental properties, providing guests with an exceptional experience and maintaining high standards of hospitality. We are seeking a detail-oriented and highly organized Virtual Assistant with experience in short-term rental operations to help streamline day-to-day activities and uphold our commitment to outstanding customer service.



*********PLEASE READ BEFORE RESPONDING********* In order to be considered for this job, you MUST complete the Google Form which is linked at the bottom of this job posting & when you reply to this job posting, please start your message with the following: Hello, I have completed your Google Form , then go on with your message you would like to send to be considered for this job

ANY messages that come in that do not start off with "I have completed your google form" will be ignored as last time I posted a job , we had over 200 applicants and I am only interested in working with people who can show they are capable of following this very short task.



Key Responsibilities:

1) Respond to guest inquiries and booking requests through Airbnb, VRBO, and our property management software (Hospitable) in a timely, professional manner.
2) Coordinate with cleaning vendors and maintenance staff for regular property cleanings, hot tub services, and any repairs needed.
3) Regularly update Airbnb & VRBO descriptions to account for seasonal changes/events, update keywords and captions on pictures and move pictures around to keep the listing fresh.
4) Track and organize expenses, ensuring accurate financial records for each property.
5) Send out short-term rental agreements and ensure all necessary documentation is completed before each reservation.
6) Follow and maintain a comprehensive checklist of tasks to be completed before and after each reservation.
7) Develop and maintain a FAQ guide for each property based on existing notes and past guest communications.
8) Build a knowledge base of canned responses for guest inquiries, ensuring swift and consistent communication.
9)Maintain an impeccable standard of customer service, responding quickly and effectively to guests' needs.

Requirements:

Proven experience in short-term rental management, preferably with Airbnb, VRBO, and Hospitable.
Experience with regularly updating Airbnb & VRBO listings, strong writing skills
Excellent organizational skills and attention to detail.
Strong written and verbal communication skills.
Ability to coordinate and manage vendors for cleaning, repairs, and other property services.
Experience with property cleaning scheduling software (e.g., Tidy, Turno) is a plus.
Ability to create and maintain FAQ guides and knowledge bases.
Strong time management skills, capable of handling multiple tasks and responding promptly to guest inquiries.
Experience with building and maintaining direct booking listings is a big plus as well as we are currently working on that as a upcoming project.

What We Offer:

The opportunity to work in a fast-paced, growing industry.
Supportive and collaborative work environment.
Opportunities for growth and development.

If you're passionate about hospitality, have a keen eye for detail, and love providing exceptional guest experiences, we want to hear from you!

How to Apply:

1) First and foremost , complete my Google ForUpgrade to see actual infontioned above, you can complete that here: Upgrade to see actual info

2) When you apply for this job, start your message off with "Hello, I have completed your Google Form"

3) From there, please submit your resume along with a brief cover letter outlining your relevant experience and why you're the perfect fit for this role. Please tell me about your experience with short term rental management including how many years you have been in the industry, what software programs you have used and have experience with in the short term rental industry.

Anyone who does not follow these 3 items above will not be considered for this role.