Reservations Specialist

MUST HAVE EXPERIENCE WITH AIRBNB AND SHORT TERM RENTALS - DO NOT APPLY IF YOU DON'T HAVE EXPERIENCE

Answering Messages from Guests: This involves promptly responding to inquiries, requests, and concerns from guests via various communication channels like email, phone, or messaging platforms.

Ensuring Daily Operations Run Smoothly: This includes overseeing tasks such as check-ins and check-outs, managing reservations, coordinating with housekeeping and maintenance staff, and addressing any issues that arise during the day.

Monitoring Security Cameras: Keeping an eye on security cameras helps ensure the safety and security of guests and the property. This duty may involve identifying and addressing any security concerns or incidents that occur.

Following Up with Inquiries: After initial guest inquiries, following up to provide additional information, answer questions, or assist with booking arrangements can help convert inquiries into reservations.

Maximizing Revenue: This involves implementing strategies to increase occupancy rates, upsell services or amenities, adjust pricing based on demand, and optimize revenue streams.

Creating New Listings: Developing appealing listings for properties on various booking platforms, including writing compelling descriptions, selecting attractive photos, and setting accurate pricing and availability.

Updating Listing Information: Keeping property listings up-to-date with accurate information regarding amenities, policies, availability, and pricing to ensure potential guests have the most current and relevant details.

Coordinating with Ground Team: Collaborating with cleaning and maintenance staff to ensure properties are well-maintained, cleaned, and prepared for guests' arrivals.

This role requires strong communication, organizational, and problem-solving skills, as well as the ability to multitask and prioritize effectively to meet the needs of both guests and the property.