Remote IT Support Specialist (Salesforce Admin)

Job Description:
We are seeking a skilled and experienced Virtual Assistant to join our team. This role focuses on implementing Litify (built on Salesforce) and providing ongoing remote technical support for our company. You will collaborate with our team and Litify experts to build and customize our Litify system (as we transition from Clio to Litify). Additionally, you'll provide technical support across various platforms, ensuring seamless operations.

Key Responsibilities:
•Collaborate with the Litify team to implement and customize our Litify platform, following their lead on initial work.
• Support our team's transition from Clio to Litify.
• Provide technical support for platforms including Nextiva, HeyMarket, Adobe, Windows, Outlook, Microsoft Teams, WordPress, and Divi.
• Troubleshoot and resolve software and platform-related issues promptly.
• Maintain and optimize systems for smooth daily operations.
• Serve as the first line of technical support for employees worldwide.

Requirements:
• Proven experience with Salesforce customization (must-have).
• Experience with Litify (strongly preferred).
• Knowledge of WordPress and Divi.
• Strong technical proficiency in Nextiva, HeyMarket, Adobe, Windows, Outlook, and Microsoft Teams.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills in English.
• A team player comfortable in a remote, collaborative environment.
• Reliable internet connection and necessary technical setup for remote work.
• Availability to work PST hours.

Why Join Us?
• Work with a supportive and friendly team of 15 VAs in a great environment.
• Opportunities for growth and skill expansion in a growing company.
• Competitive salary and long-term potential for the right candidate.

How to Apply:
• Send your updated resume and a brief cover letter explaining your relevant experience and why you’re a great fit for this role.
• Include the word Thanksgiving in your subject line and address your cover letter to Tommy.

Important: Please do not reach out to me or our company via any other method. Doing so will disqualify you from consideration.