Remote Dispatcher/Logistics Coordinator

Company: BB8 Freight Company

Overview:
BB8 Freight Company is looking for a dedicated Remote Dispatcher/Logistics Coordinator to assist with key logistics tasks, primarily between 8 PM - 6 AM Central Time. The candidate will also provide after-hours phone support for our sister company. This role is perfect for a proactive, resourceful, and detail-oriented professional who thrives in a fast-paced environment.

Key Responsibilities:

Broker Communication:


Email brokers to confirm truck load statuses (loaded/not loaded).
Resolve issues promptly by coordinating with brokers to ensure smooth operations.
Breakdown Management:

Contact service providers for breakdown repairs or towing.
Schedule and follow up on necessary services to minimize downtime.
Load Management:

Search and secure new loads if a truck assignment is canceled.
Stay updated with load boards and proactively secure backup loads.
Driver Support:

Answer incoming calls from drivers, addressing inquiries or directing them to the correct department.
Monitor driver chat groups and provide timely support or solutions as needed.
After-Hours Support for Sister Company:

Handle phone calls for our sister company outside standard business hours, ensuring seamless support between 8 PM - 6 AM Central Time.

Administrative Support:

Maintain accurate records of communications, loads, and issue resolutions.
Work collaboratively with US-based teams to align on daily priorities.
Qualifications:

Strong written and spoken English communication skills.
Ability to work during US Central Time (8 PM - 6 AM).
Experience in logistics, trucking, or dispatching is highly preferred.
Familiarity with load boards and basic logistics software is a plus.
Excellent problem-solving and multitasking skills.
Additional Requirements:

Reliable internet connection and backup power source for uninterrupted work.
Quiet and professional home office setup.
High responsiveness during working hours.

How to Apply:
Submit your updated resume and a video answering the questions below. Include a link to your video in your application.

Video Interview Questions:
Introduction: Tell us about yourself and your professional background. Why are you interested in working for BB8 Freight Company?
Problem-Solving: Imagine a driver calls you at 2 AM reporting a breakdown. How would you handle the situation?
Communication Skills: A broker emails saying a truck hasn’t been loaded as promised. How would you respond to the broker and the driver to resolve the issue?
Load Management: A driver informs you their load was canceled. What steps would you take to secure a new load?
Work Environment: Describe your home office setup and how you ensure uninterrupted work during your shift.
Customer Service: How would you handle a frustrated driver or broker who is upset about a delay?
Availability: Are you comfortable working from 8 PM to 6 AM Central Time and supporting a US-based team?
Please record your responses (3–5 minutes) and upload your video to a secure video-sharing platform (YouTube, Google Drive, etc.) with access permissions enabled. Attach the link in your application email.