Receptionist / Virtual Assistant

We are looking to hire a full time receptionist / virtual assistant for our laser hair clinic business. You will need to be:

1. Be fluent in written english (you will not be speaking verbally to clients but will be sending emails/whatsapp etc)
2. Responsible and responsive to messages
3. Organised and good at keeping track of multiple items at the same time.
4. Able to use the following softwares: Gmail, Google Sheets/Excel, Pabau (clinic management system), WhatsApp, Canva, LinkedIn
5. Excellent telephone manner dealing with UK clients

You must also be able to work from 8AM - 4PM UK time. Monday to Saturday ( Wednesday, you can take off)

You will need to be available at all working times on Google meet via video

You will have the following responsibilities:

1. Check everything is in order for future appointments in the coming week.
2. Check completed appointments to see clients have paid, photos taken and they booked their next session. If not booked, they have to be contacted closer to their scheduled appointment date to rebook.
3. Consultations not booked need to be noted and the lead contacted.
4. The list of pending and booked appointments needs to be maintained.
5. Send offers to clients. Correspond with clients via email and WhatsApp.
6. You may need to update client templates or forms on Pabau. Training can be provided.