Receptionist

Seeking full-time in-house Receptionist with Advance Mastery English for prominent local boutique firm specializing in Probate and Estate Planning (this is not real estate work but family members preparing their assets for transfer when they die or family members whose loved one died and they are seeking help gaining access to the dead person's assets). Must have 5 years experience in customer service and/or appointment setting with warm leads. The leads are demanding attorneys calling about a case, legacy planners, estate beneficiaries and unruly heirs. The successful candidate will complete an intake form to weed out new leads over tire kickers. The candidate must be firm while demonstrating empathy, compassion and patience. The candidate must follow-up on sales calls, previously made or not made, as a service check-in on warm leads. The successful candidate must manage, address and reply to all emails. Must act as gatekeeper for attorneys and support staff. Must manage appointments on their own after one week of training. Must send canned emails to warm leads after Attorney sales calls. Experience with Vonage is preferred and experience with Dubsado project management is a plus.

Apply with a cover letter directed to Hiring Manager and a resume to Upgrade to see actual info the subject matter, reference your LAST NAME in all caps, the job position, one word describing you and the number 5447.
In your cover letter, prepare only two paragraphs describing why you are the best candidate for this demanding role, your own professional goals, how the two align, and how we can help make you successful in this role.

Applications that do not meet the above criteria will not be considered.
Applications providing links rather than a PDF cover letter and resume attachment will not be considered.
Cover letters that are more than two paragraphs will not be considered.

Thank you.

Hiring Attorney