Property & Service Manager

We are a brand-new startup seeking a dynamic and proactive Property and Service Manager to join our founding team. In this pivotal role, you will be responsible for managing guest experiences while helping us launch community-focused services that will shape our presence and impact from the ground up. If you thrive in a startup environment, enjoy building relationships, and have a passion for service innovation, we want to hear from you!

Salary: $800-$960 USD per month

Responsibilities:

• Guest Relations Management: Oversee and elevate the guest experience from booking through departure, ensuring exceptional service during every interaction.
• Community Engagement: Develop and launch new services that benefit the local community, fostering strong relationships with residents, businesses, and organizations.
• Service Innovation: Identify and implement creative service offerings that align with community needs and contribute to the growth of our startup.
• Feedback Collection: Gather and analyze feedback from guests and the community to drive continuous improvements in our services.
• Event Coordination: Plan and execute community events or initiatives that promote our business and build local connections.
• Problem Resolution: Address and resolve guest issues promptly and professionally, ensuring positive outcomes and satisfaction.
• Collaboration: Work closely with other departments to ensure smooth operations and a consistent service experience.

Requirements:

• Experience: Proven experience in guest relations, community engagement, or a related field, with an interest in contributing to the growth of a new business.
• English Proficiency: Strong command of English, both written and verbal, with excellent communication skills.
• Problem-Solving: Strong problem-solving abilities and a calm, composed approach to challenges.
• Creativity: An innovative thinker with a passion for developing new services and enhancing guest experiences.
• Customer Focus: A deep commitment to providing outstanding service and understanding guest needs.
• Organizational Skills: Highly organized with the ability to manage multiple projects and meet deadlines in a fast-paced startup environment.
• Tech-Savvy: Comfortable using digital tools and platforms for guest management, community outreach, and feedback analysis.

Tools We Use:

• Notion: Task management, CRM, and SOPs.
• Fireflies AI: Call transcription and analysis.
• Google Workspace: Email communication and document management.
• Zapier: Workflow automation.
• Google Sheets: Data tracking and reporting.

Application Process:
Join us at the start of an exciting journey! Send us a DM or apply directly to become part of our dynamic and growing team.