Property Management Customer Service

*KINDLY READ THE INSTRUCTIONS CAREFULLY BEFORE APPLYING. CANDIDATES WHO WILL NOT FOLLOW INSTRUCTIONS WILL NOT BE AUTOMATICALLY REJECTED WITHOUT PRIOR NOTICE*

Job Title: Customer Service Representative
Division/Department: EJF Rentals
Reports To: Operations Manager
Position Type: Full time
Salary Range: $7.00/Hr - without property management experience; $8.00/Hr - with property management experience
Availability: Immediate
Experience Levels Intermediate: Advanced
Language: English


Job purpose:

Objective: To assist and support the EJF Rentals. Including the execution of customer service activities to maintain and enhance the overall experience of each EJF resident and client, tracking of performance metrics tied to those activities, and delivery of accurate financial reporting derived from each activity.

Duties and responsibilities

Focus Area #1 – Respond to all incoming requests for information.
- Manage customer service phone line and manage customer inquiries,
- Respond to questions quickly in alignment with company expectations.
- Look for opportunities to personalize a service experience for residents.
- Submit weekly report and provide context during L10 meetings
- Manage rentals@ inbox and respond to inquiries by email.
- Work with all staff members to respond to resident inquiries in a timely manner to avoid escalations.
- Manage online reviews and work with team to form responses appropriately.

Focus Area #2 – Provide exceptional levels of customer service to our team of vendors,
clients, and residents.
- Promote positive resident relations with exceptional customer service.
- Resolve resident issues and conflicts in a timely manner and in accordance with team standards and performance metrics.
- Handle all phone calls with high levels of professionalism and courtesy.
- Follow-up on requests in a timely manner.
- Find efficient and effective ways to improve current procedures.
- Review and recommend updates of property management software.

Focus Area #3 – Be a team player and follow company policies as outlined in the employee handbook.
- Report to work and leave work at scheduled daily times.
- Keep in constant communication with the team.
- Attend meetings as required.
- Assist other team members during busy times.

Focus Area #4 – Manage the delivery of a 5-Star Experience for every EJF resident and client.

Performance Standards:
- Understand, support, and embody the client and resident experience vision and brand promise for EJF Rentals.
- Look for opportunities to personalize a service experience for residents.
- Work with all staff members to respond to resident inquiries in a timely manner to avoid escalations.

Qualifications:

- College graduate.
- Must have experience in Property Management.
- With Customer Service background.

Job Skills:

Technical Skills:
- Email management
- Data management
- Call Etiquette
- Customer Support

Soft Skills:
- Attention to detail
- Organizational skills
- Communications skills
- Problem solving
- Team collaboration

Working conditions:

- Must have dedicated workspace.
- Must have essential devices and reliable internet.

Physical requirements:

- Focus is on maintaining productivity, health, and comfort in a home or remote workspace.


Working Hours: 9:00 am – 5:00 pm EST; Monday – Friday

Benefits:

HMO and PTOs after 90 days.

How to apply:

1. Please check out website: www.ejfrealestate.com
2. Send me an email attachment with your updated resume in PDF format. (No links)
3. Please send me a link to your video recording introducing yourself & your relevant experience.

Kindly send your application to christine.ledesma@ejfrealestate.com. On the subject line, kindly indicate the position Property Management Customer Service - your name.

*Applicants who will apply through onlinejobs.ph will not be considered.