Property Management Assistant

Type of employment: Remote Full-time
Budget: $10/hour
Shift Schedule: 9am - 5pm EST

We are seeking a Property Management Assistant to support the day-to-day operations of a property management firm. The ideal candidate will be highly self-sufficient, patient, quick-thinking, and have excellent problem-solving skills. This role requires handling tenant communication, vendor management, billing, and assisting with various administrative tasks.

About the Employer:
Our client specializes in property care and transformation. They bring together a team of seasoned professionals with expertise in property management, interior painting, renovations, and comprehensive maintenance services. Dedicated to quality and craftsmanship, the client strives to provide personalized attention and exceptional service. They take pride in treating every property as their own, ensuring projects meet the highest standards while enhancing the property's value and appeal.

Company core values:
- Timely responses to tenants
- Effectiveness in operations
- Courtesy and politeness
- Proactiveness in addressing issues

Responsibilities:
- Manage incoming calls from tenants and route them to the appropriate team.
- Oversee and maintain the work order system, ensuring all issues are promptly resolved.
- Handle client billing inquiries, disputes, and ledger reviews.
- Manage vendor communications and ensure timely service delivery.
- Assist in drafting and sending building notices and other communications.
- Proactively support the property manager with ad-hoc projects and tasks.
- Keep tenant records up-to-date, including notes on work orders and billing adjustments.

Required skills and qualifications:
- Strong proficiency in Appfolio, including arrears reporting, billing explanations, work orders, lease expiration summaries, tenant communications, issuing credits/charges, and record-keeping.
- Proficiency in Slack and MS Office tools (Outlook, Word).
- Industry experience in property management or a related field.
- Exceptional critical thinking and project management skills.
- Ability to work independently, think quickly, and manage multiple tasks.
- High levels of patience and emotional intelligence to handle challenging tenant interactions.

TO APPLY:
1. Kindly go to this link: https://www.careers-page.com/outsource-recruiter-careers/job/QXWX976R
2. Please note that only shortlisted candidates will be contacted.
3. Anyone who does not follow the instructions above and the ones indicated on the form will not be considered.