Property Contract Coordinator

The Property Contract Coordinator plays a pivotal role in managing the end-to-end client service journey post-property acquisition. This position requires strong organisational skills, an understanding of property contracts and key dates, and a focus on process optimisation to ensure seamless client service delivery. The role supports property transactions by managing critical dates, correspondence, task workflows, and ensuring compliance with established processes.

Key Responsibilities
Contract Management & Task Coordination
Review, manage, and document property contracts to ensure accuracy and compliance with key dates.
Maintain up-to-date task workflows using platforms such as ClickUp and AirTable for all stages of the property transaction process.
Ensure all contract-related key dates are tracked and updated in client management systems.
Collaborate with buyer's agents and internal teams to gather necessary data for contract processing.
Client Service Excellence
Act as the primary liaison for client queries and provide regular updates regarding property contracts and milestones.
Coordinate client correspondence, including automated email templates, and maintain a repository of communication records for transparency.
Proactively identify and address potential delays or issues in the property transaction process.
Systemization & Process Improvement
Develop, document, and update Standard Operating Procedures (SOPs) for all tasks and processes associated with the role.
Leverage tools like ClickUp’s AI and templates to streamline repetitive tasks and ensure consistency.
Implement scalable systems for managing increasing transaction volumes while maintaining accuracy.
Collaborate with the systems champion to identify process improvement opportunities and assist in documenting workflows.
Collaboration & Communication
Work closely with the Systems Champion and Client Success Manager to ensure processes are aligned with the overall business strategy.
Facilitate seamless handover of responsibilities to new hires by maintaining comprehensive process documentation.
Engage with cross-functional teams to ensure smooth execution of tasks outside critical client flows.
Qualifications
Experience & Skills
Strong familiarity with property contracts, key dates, and client service workflows.
Proficiency in project management tools such as ClickUp, AirTable, or similar platforms.
Excellent communication and organizational skills.
Ability to manage multiple tasks with high attention to detail.
Technical Skills
Familiarity with SOP creation and documentation tools (e.g., AI integrations in ClickUp).
Experience with email automation tools and integrating communication workflows.
Proficiency in Microsoft Office Suite and other collaboration tools (e.g., Google Workspace).

MUST HAVES!!!

Do not apply if you do not have these:
Minimum 2-3 years experience in property contracts, mortgage broking or conveyancing in Australia. I want to know that you've handled contracts in Australia and understand the differences between each state and the rules around handling those contracts

Do not apply, if you do not have the above.

COMPANY PROFILE

What do we do?
Property Principles is an Australian real estate and investment company that focuses on providing clients with tailored property solutions. Their services include helping clients with property purchasing, selling, leasing, and management. They aim to simplify the property acquisition process while delivering exceptional customer service and financial advice. They also guide clients on market trends and property development, ensuring they make well-informed decisions. Their expertise covers both residential and commercial properties across Australia, focusing on maximising client returns through strategic investments.

Who are our clients?
Their clients primarily include individuals and businesses seeking expert guidance on property investment, management, and development within Australia.

Workload: Full Time
Schedule: 9am - 6pm Sydney Australia time
Location: Virtual

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