Project and Support Speacialist

About us:

At Feist Media, we serve real estate agents and brokerages as their go-to media provider and marketing consultant. Our goal is to help agents market their current listings, win more listings, and grown their businesses. We are very excited to keep growing our team.

Project & Support Specialist

**DEPARTMENT: Project Coordination / Customer Support**

**REPORTS TO: CEO**

WORK HOURS: 9 AM PST. - 5 PM PST.

**SALARY: $900/month**

SUMMARY:

Manage, proof, upload, and retouch photos and video on a daily basis. Follow up with clients on project status and consult them on how to download their media. Maintain communication with clients and answer customer inquiries. Book & manage projects on behalf of customers.**

**RESPONSIBILITIES**

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Project Management

- **Send out projects before 12 PM (or within 24hrs of the original shoot time if before 12pm)**
- **Quality Control for Deliverables**
- **Assigning team members to incoming projects (once additional Creative Specialists have been added to the team)**
- **Book projects for clients inside of our booking portal, via phone and email**

### Customer Support

- **Answer Incoming phone calls & text messages**
- **Answer incoming emails from the support inbox**
- **Call/Email/Text clients about project status**
- **Customer Success (Answer questions, help clients, etc.)**
- **Email Management/Filtering**

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**SKILLS AND QUALIFICATIONS**

- **Ability to take on several tasks at once.**
- **Attention to detail.**
- **Ability to speak with clients on the phone with confidence.**
- **Customer Relationship Management (CRM) software fluency.**
- **Proficient in Canva, Adobe Photoshop, and Adobe Lightroom.**
- **Preferred proficiency in Final Cut Pro.**
- **Proficient with Google G Suite and word processing software.**

Submit Application Here: https://ncbrk9y6ju3.typeform.com/to/nPJ9Ki2J