Project Coordinator

Job Description: Project Coordinator Supervisor (Player-Coach Role) - for BUA Smarthands
Department: Operations
Location: Remote
Reports To: Operations Manager
Position Type: Full-Time
Position Overview:
BUA is seeking a Project Coordinator Supervisor to join our Operations team. In this dynamic player-coach role, the selected candidate will not only oversee a team of Project Coordinators but also actively contribute to project coordination efforts. This dual-responsibility position is perfect for a leader who thrives on managing and mentoring a team while staying directly involved in the execution of projects.

BUA Overview:
At BUA, we specialize in providing cutting-edge technology consulting services, including cybersecurity, 24x7 managed services, and AI consulting, to help businesses leverage technology as a competitive advantage. Founded on the principles of goodwill and victory, we simplify complex technology, ensuring our clients achieve maximum value from their investments.

Our SmartHands services deliver on-demand technical support for businesses needing expert assistance with on-site tasks, including hardware installations, troubleshooting, and network maintenance. Whether you require immediate technical intervention or ongoing operational support, our experienced professionals ensure seamless execution, so your business stays up and running with confidence.

While the technical work is executed by a team of fully certified, outsourced technicians, these professionals are seamlessly directed and managed by our Project Coordinators to ensure high-quality service delivery, adherence to project requirements, and exceptional customer satisfaction.

This role will be for our Smarthands group


Duties and Responsibilities:

Project Coordination (Individual Contributor Duties):
• Maintain and monitor project plans, schedules, work hours, budgets, and expenditures.
• Actively coordinate and execute assigned projects to ensure timely delivery and adherence to established frameworks.
• Document and follow up on key actions and decisions from stakeholder meetings.
• Prepare and deliver presentation materials for meetings as required.
• Assess project risks and develop actionable solutions.
• Create and maintain project management calendars and ensure accurate project documentation.
• Finalize project deliverables, including invoicing and follow-ups on payments.
Team Leadership (Supervisor Duties):
• Lead and mentor a team of Project Coordinators, providing guidance and performance feedback.
• Foster a collaborative and positive team culture, setting clear expectations for performance and behavior.
• Allocate resources efficiently, managing workloads among team members while balancing individual contributions to project execution.
• Act as a liaison between upper management and the team, facilitating effective communication and conflict resolution.
• Support the Operations Manager by assuming managerial responsibilities when needed.
• Implement and enforce quality standards for team and project performance.
• Encourage innovation and continuous improvement within the team’s project coordination processes.
Operations and Client Interaction:
• Serve as a key point of contact for clients, addressing concerns and ensuring satisfaction.
• Build and maintain strong relationships with clients to enhance project outcomes.
• Actively promote BUA’s culture of teamwork, trust, and excellence in service delivery.
Quality Assurance and Reporting:
• Conduct reviews and audits to ensure adherence to established processes and quality standards.
• Generate reports on project status, resource utilization, and team performance for management review.

Job Qualifications:

Experience & Skills:
• Bachelor’s degree or equivalent experience in a related field.
• 3+ years of experience in project coordination, with proven supervisory or management experience.
• Proficiency in HubSpot, Excel, and G Suite products.
• Exceptional verbal, written, and presentation skills in natural US English.
• Strong IT and project management background.
• Ability to multitask, remain calm under pressure, and meet tight deadlines.
IT experience
Network cabling. Cat6 etc.
Level 1 tech experience
Understanding of networking, switching, cyber security.

Technical Requirements:
• Laptop/PC with:
Less than 3 years old
High definition web cam
• Stable internet connection with a reliable backup plan.
• Functional camera for virtual meetings.

Work Environment:
• Dedicated quiet, well-lit home office with a professional background.
• Dedicated workspace for uninterrupted operations during US daytime hours.
Why Join BUA?
At BUA, we value our employees and prioritize a supportive, dynamic work environment. This player-coach role offers a unique opportunity to lead a team while staying hands-on with impactful projects. With competitive salaries, professional growth opportunities, and a culture that fosters collaboration and innovation, we ensure our team is equipped for success.

How to Apply:
Create a brief video explaining your background and why you are interested in this position to continue your career. Use loom to create you video: https://www.loom.com/
Submit the link to your video along with your CV and cover letter to jobs@bua.us.

Join BUA and take the lead in a role that combines leadership and execution for an exceptional career experience!