Private Practice Patient Coordinator

About Us
Optimize Performance Medicine is a leading sports medicine and longevity clinic dedicated to providing high-quality, patient-centered care. We are looking for a Virtual Front Desk Coordinator to manage patient communication, scheduling, and administrative tasks, ensuring a seamless experience for our patients.

Job Overview
We are hiring a remote Patient Coordinator to work full-time from 8 AM - 5 PM MST (Mountain Standard Time). This is an independent contractor role, paying $5 per hour.
The ideal candidate must have prior experience in patient coordination, strong communication skills, and the ability to manage high call volumes while ensuring a smooth patient experience.
Responsibilities
? Outbound & Inbound Calls
Make 25-100 outbound calls daily for appointment confirmations, patient follow-ups, and lead conversions.
Answer 80%+ of inbound calls and assist patients with scheduling and inquiries.
? Patient Scheduling & Coordination
Schedule new and returning patients efficiently using GoHighLevel CRM & LeadConnector mobile app.
Maintain accurate patient records in the EHR system.
Coordinate with medical staff to ensure smooth patient flow and timely treatments.
? Customer Service & Patient Support
Provide compassionate and professional patient interactions.
Guide patients on office policies, treatments, and financial options when applicable.
Ensure patients feel welcomed and valued.
? Administrative Support
Keep the virtual front desk organized and patient interactions efficient.
Maintain follow-ups to ensure a 50% minimum show rate for scheduled new patients (65% = great, 80% = outstanding).


Requirements
? Fluent in English (Spanish is a plus but not required).
? Prior experience in patient coordination, medical front desk, or similar roles.
? Tech-savvy – Proficient in scheduling software, EHR systems, and phone systems.
? Strong communication skills – Clear, professional, and patient-friendly.
? Highly organized & detail-oriented – Ability to handle a high call volume and multi-task effectively.
? Independent & proactive – Able to problem-solve and manage responsibilities with minimal supervision.

Compensation & Work Schedule
???? $ 5 per hour (Independent Contractor)
???? Full-time | 8 AM - 5 PM MST (with a 1-hour unpaid break)
???? Fully Remote (Must be based in the Philippines)

How to Apply
1?? Submit your resume (PDF format) to Upgrade to see actual info with the email subject: Name - Patient Coordinator
2?? Upload a short video introduction (1-2 minutes) answering:
Your background in patient coordination or customer service.
Why you're interested in this role.
How you handle difficult patient situations.