Platform Configuration Specialist

servicePath is an innovative provider of commercial software for IT Service Providers, specifically managed Services and Cloud Computing providers.

We are strong proponents of leveraging Artificial Intelligence to drive innovation, aligning with our core value of continuous improvement. By integrating AI into our workflows, we enhance productivity, streamline processes, and elevate our solutions to new heights.

To learn more about our corporate values and how AI shapes our approach, visit our website.

Job Description:

servicePath is looking for Platform Configuration Specialists to become experts in the configuration and delivery of the servicePath CPQ platform. The ideal candidate will be a person with experience of implementing and configuring business software systems. Successful candidates will possess an affinity for configuring enterprise software to address business requirements and a desire for a customer and team collaborative work environment. As would be expected, excellent problem solving and communication skills would be critical for the Platform Configuration Specialists.

At servicePath™, we seek candidates who are eager to enhance performance by leveraging tools and technologies like AI. Our goal is to streamline tasks, increase efficiency, and maximize productivity, making work more manageable while driving organizational success.

About the Job:
• Job Title: Platform Configuration Specialist
• Department: Solutions & Client Success
• Reports to: VP of Solutions & Client Success (Based out of Canada)
• Position: Open-Ended Contract Role
• Timings: GMT Hours
• Location: Philippines (Remote)

Role Objectives:
• Become a Platform Expert: Use your platform expertise and excellent communication skills to work with Clients to capture requirements, provide trusted guidance, and implement CPQ features.
• Be the User: Act as a subject matter expert for servicePathTM CPQ+ features and as a power-user, be an advocate for all CPQ users to support product development and contribute to feature functionality.
• Transfer your Knowledge: Help educate clients and staff on CPQ+ functionality and implementations.
• Deliver Quality: Consistently deliver excellent platform configurations, supporting materials, and training to drive client satisfaction and user adoption.
• Continuous Improvement: Use the knowledge you gain working with clients, deliver configurations, and participating in implementations help improve the CPQ platform.

Duties:

• Platform Expertise:
o Build and maintain an expert body of knowledge of servicePathTM CPQ+
o Contribute documents and knowledge articles regarding the core platform, but also functionality and/or configuration specific to the client

• Task Management:
o Own tasks/issues/requests from initiation through to completion on behalf of the client
o Participate in Post Project Reviews to help identify process, service, and platform improvements

• Business and Requirements Analysis:
o Client configuration requirements gathering through workshops or calls
o Assisting Product and Engineering with feature design and user interaction
o System / Spreadsheet deconstruction
o Business process analysis

• Platform Configuration:
o Lead the execution of configurations, data importing, business rules, document templates, and any other setup or configurations primarily using the platform user interface (GUI)
o Maintain accurate documentation of the current

• Client Interaction:
o Work with key client contacts to define and refine configuration needs.
o Perform user training and education on configurations and assist with servicePathTM and our clients' efforts to develop training and education materials and processes

• Release Management and Quality Assurance:
o Platform release assistance pertaining to configurations
o Participating in pre-release quality assurance activities
o Participation in the editing and validation of user documentation prior to customer release
o Participate in Business UAT on behalf of the client and for validation of new releases of servicePathTM CPQ+
• User Advocacy:
o Working with Product and Engineering representing the end-user during feature design and development phases
o Assist with platform advisory and education on best-practices

Key Competency and Experience:
Minimum:
• Previous experience (min 2 years) in a hands-on software configuration or implementation role
• Experience working closely with engineering / development functions
• Strong customer-first focus with experience working with technology-oriented clients
• Very organized with the ability to manage multiple task lists and clients
• Strong communications skills in English, spoken and written
Core Competencies:
• Logical thinker and problem solver that can learn quickly and independently
• Comfortable parsing highly detailed log and trace files to find root cause
• Demonstrated interpersonal skills including the ability to interact with colleagues at all levels
• Dynamic, energetic, motivated, positive outlook
• A very strong aptitude for spreadsheets, particularly those using advanced functions but not necessarily macros.
• Experience with Atlassian suite of tools (mainly Jira and Confluence)
• Experience with CRM platforms such as Salesforce.com and Microsoft Dynamics 365 or CRM
Preferred:

• Ability to work with minimal supervision
• Experience with CPQ systems
• Experience working with distributed global teams
• Some experience with software development would be an asset

If you are an existing employee interested in applying for this role, please submit your resume and reach out to your HR representative for confidential discussion and guidance on the next steps.

Equal Opportunity Employer:
At servicePath™, we are proud to be an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and respected. We make all employment decisions based on merit, without regard to race, gender, religion, nationality, sexual orientation, disability, or any other protected characteristic. We celebrate and support diversity, recognizing it as a strength that enhances our work environment and drives our success.

Budget: 14K-18K USD per Year