Phone Support Specialist (Full Time)

We are looking for an exceptional English-speaking individual to join our team as a Phone Support Specialist for our software company. You will play a key role in providing top-tier support to our customers, hosting Q&A sessions, and helping users effectively navigate our software.

We will train you on all aspects of our software, ensuring you have the knowledge and tools to succeed. Your responsibilities will include:
1. Phone Support: Answer customer inquiries professionally and clearly.
2. Q&A Hosting: Conduct live sessions to assist customers and answer questions.
3. Written Communication: Provide clear and concise responses via email or chat.
4. Software Knowledge: Learn and understand our software to confidently assist users.

What We Need:
• Excellent spoken and written English (near-native level, indistinguishable from an American accent).
• A friendly personality and a can-do attitude.
• Ability to communicate effectively and provide solutions in a clear, professional manner.
• A reliable internet connection and a quality headset for clear audio communication.
• Previous experience in phone support or similar customer-facing roles is preferred.
• Must be available to work 9 AM to 5 PM Eastern Time (US hours).

To Prove You Read This Entire Job Post:
1. In the middle of this description, there’s a simple math equation: X + 5 = 10. Solve for X.
2. At the bottom of your application, answer this question:
Who is the current president of the United States, and who is set to become the next president?

When you apply:
• Put the answer to the math equation in the subject line of your reply.
• Answer the question about the U.S. president in the body of your email.

This is your chance to show us you can follow directions, pay attention to detail, and think critically—skills that are critical to this role!