Permanent Work From Home - Claim Negotiator

Calling All BPO Experts: Negotiate Insurance Claims with AI-Driven Support

About TumbleReed

TumbleReed is an AI-focused insurance claims company on a mission to transform how businesses operate. With a global team of 20+ professionals, we tackle real-world challenges using innovative tech and cutting-edge AI. Now, we’re ready to bring on a Claim Negotiator who shares our passion for efficiency, continuous improvement, and outstanding customer experiences.

The Role

As a Claim Negotiator, you will manage outbound calls to negotiate insurance claims with various stakeholders—adjusters, contractors, and sometimes homeowners. This position requires excellent English communication skills and familiarity with a BPO (Business Process Outsourcing) environment. You will gain deep knowledge of writing insurance supplements, develop negotiation strategies, and leverage future AI augmentations that TumbleReed is actively building to streamline your work.

You’ll start your day between 11 AM to 1 PM US Mountain Time and work an 8-hour shift. There will be substantial on-site training to get you comfortable with our process and ensure you’re confident on the phone. A full team of experts will support you as you learn the ins and outs of negotiating insurance claims, preparing you for success in this crucial customer-facing role.

Key Responsibilities

• Outbound Call Management: Conduct high-volume outbound calls to handle insurance claim negotiations.

• Claim Evaluation: Research claim details, update documentation, and ensure each negotiation is backed by accurate data.

• Negotiation & Relationship Building: Communicate clearly and confidently to secure fair settlements while maintaining professional rapport with all parties.

• AI Augmentation: Stay open to leveraging AI tools (in development) that will assist with calls, gather insights, and optimize workflows.

• Continuous Training: Participate in on-site sessions to deepen your understanding of insurance supplements, policies, and TumbleReed’s processes.

• Team Collaboration: Work closely with our global team, sharing feedback and best practices to elevate overall performance.

What Makes This Opportunity Unique

• AI-Enhanced Environment: We’re exploring AI-driven tools to make the negotiation process faster and more accurate. You’ll be at the forefront of this shift.

• Structured Training: We provide a significant amount of on-site and hands-on training to ensure you’re fully prepared and supported.

• Growth Potential: Learn the full depth of writing insurance supplements, with multiple ways to advance within TumbleReed—from senior negotiation roles to leadership paths.

• Supportive Culture: You’ll have access to a dedicated team of professionals who are always ready to assist, guide, and share expertise.

Who We’re Looking For

• BPO Experience: Must have prior experience in a BPO or outbound calling environment.

• Strong English Communication: Fluent and confident, capable of conducting negotiations and building rapport with U.S.-based clients.

• Resilience & Persistence: Negotiations can be repetitive; you thrive in a fast-paced setting and know how to stay focused on results.

• Adaptability: Openness to learning new tech tools and adjusting to updates in claims processes.

• Team Player: Willing to collaborate, share knowledge, and receive feedback in a globally distributed team.

Compensation & Growth

• Starting Salary: $600 per month, with clear opportunities for raises and promotions within the first year.

• Paid Vacation: 2 weeks paid vacation in your first year.

• Bonuses: Potential bonuses tied to performance and successful claim negotiations.

• Professional Development: Ongoing training in insurance supplements, negotiation tactics, and future AI-driven methodologies.

Why TumbleReed?

• Innovation at the Core: We leverage technology and AI to continually refine insurance processes, giving our team cutting-edge tools.

• People-First Mindset: We believe in comprehensive training, mentorship, and ensuring everyone has the support they need to succeed.

• Global Reach: Join a diverse team that spans multiple countries, united by a commitment to transforming the insurance industry for the better.


How to Apply
Ready to become a driving force in insurance claim negotiation while learning from seasoned pros and exploring cutting-edge AI solutions? We’d love to hear from you. Apply now to help shape the future of TumbleReed—and your own career trajectory! Form: Upgrade to see actual info

We look forward to bringing you on board and making strides together in the world of AI-powered insurance!

Want to learn more about us? Visit our website here! Upgrade to see actual info

Best regards,
TR Hiring Team
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