Payment Gateway Specialist (WFM)

What you'll do
- Support the team in delivering services subscribed by clients and or projects of internal teams.
- Client delivery support providing timely and accurate reporting, creating, and delivering insights to clients with Key Performance Indicators and Service Level Agreements.
- Communicate with clients to ensure effective solutions are provided.
- Assist the team in achieving efficiency and cost savings by performing within the agreed KPI and SLA.
- Ensure all controls implemented are adhered to Payment Gateway / Transaction Processing.

Other tasks
- Perform other official work as instructed by the immediate supervisor/manager.
- Extend work hours when needed.

Requirements
- Graduate of Diploma
- At least 2-3 years of working experience in a Payment Service Provider, Acquiring Bank, Gateway Providers, or Scheme environment.
- Preferably with payment experience in handling large multinational merchant accounts/key accounts.
- Strong problem-solving and analytical skills.
- Accuracy and attention to detail.
- Shows initiative.
- Teamwork skills because most projects require input from individuals with different roles.
- Works with minimal supervision.
- Strong written and verbal communication skills.
- Ability to handle pressure and multiple tasks effectively.
- Able to simplify technical issues to non-technical client contacts.
- Strong customer service/focus skills.


WHAT WE OFFER
- Competitive Salary Packages
- Professional Development Opportunities