Patient Liaison/ Insurance Verification and Authorization Specialist - Virtual Assistant

Job Title: Patient Liaison/ Insurance Verification and Authorization Specialist - Virtual Assistant
Location: Remote
Interviewer: Charles

Virtual Rockstar is an industry-leading company based in Arizona that specializes in offloading administrative tasks from healthcare clinics to streamline operations. We hire specifically in the Philippines, aiming to build and strengthen families in the region through meaningful employment opportunities. We are committed to hiring individuals who not only meet our job requirements but also align with our core values and long-term vision.

Virtual Rockstar is seeking a Virtual Patient Liaison/ Insurance Verification and Authorization Specialist to join our client’s dynamic team dedicated to high-quality, personalized physical therapy that prioritizes hands-on care and optimal patient outcomes. Our client’s team is committed to preventing unnecessary medications, injections, and surgeries through effective therapy programs tailored to each individual.

Job Responsibilities:

Confirm patient appointments and manage appointment calendar efficiently.
Handle patient inquiries via phone and email with professionalism and empathy.
Maintain accurate patient records while ensuring confidentiality and privacy.
Greet patients warmly and provide guidance within the facility as needed.
Coordinate daily schedules in collaboration with medical staff.
Follow up with patients post-session, sending exercise and treatment plans.
Respond to frequently asked questions and assist with appointment rescheduling.
Manage referrals from healthcare providers and send personalized communications.
Verify patient insurance coverage and obtain pre-authorizations for procedures.
Update patient files with insurance information and explain benefits to patients.
Liaise with insurance providers to clarify coverage details and track claim statuses.
Assist patients with insurance-related queries and process/submit claims.
Manage therapists' schedules and coordinate patient appointments efficiently.
Send appointment reminders and respond promptly to patient inquiries.
Generate and send invoices, maintaining electronic medical records accurately.
Provide virtual assistance via phone and email, including data entry and basic reporting.
Contact patients for feedback and maintain a waitlist for appointments.
Transcribe therapist-patient interactions accurately and manage emergency contacts.
Assist with filing and equipment maintenance as needed.

Desired Skills and Experience:

Previous experience in a similar role, preferably in healthcare administration or patient liaison.
Proficiency with electronic medical records (EMR) systems; experience with Quick EMR preferred.
Strong organizational skills and attention to detail.
Excellent communication skills, both verbal and written.
Ability to handle multiple tasks efficiently and prioritize workload.
Empathetic and patient-centered approach to customer service.
Understanding of insurance verification and authorization processes.
Capability to work independently in a remote setting while maintaining team collaboration.

Additional Preferred Skills:

Experience or familiarity with marketing tasks such as campaign assistance, social media management, and event organization.
Ability to analyze marketing campaign effectiveness and monitor online reviews/comments.
Basic website management skills to maintain clinic information.

Benefits:

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.

How to Apply:

To apply for this position, please send us a copy of your updated resume and a Loom video (not Google Drive) addressed to The Rockstar Team. In the video, explain your relevant work history and give a brief introduction about yourself. Please provide detailed insights into your previous experience as a virtual assistant. If you have prior experience supporting a Physical Therapy team, we'd appreciate hearing about it. We're seeking candidates with outstanding communication and customer service skills, so please emphasize these qualities in your video introduction. Lastly, share your creative ideas on how you can contribute to the growth and success of our company. We're eager to see your application!