Patient Collections Specialist

#WFH
#Direct Client
#Full Time - 8am-5pm PST

The Patient Collections Specialist is responsible for managing and collecting outstanding balances on patient accounts. This role requires a mix of interpersonal skills and financial expertise to ensure patients understand their financial responsibilities while working closely with them to arrange payment solutions. The ideal candidate will demonstrate excellent communication skills, a deep understanding of healthcare billing practices, and a patient-centered approach.

Key Responsibilities
Patient Account Management
? Review patient accounts to identify outstanding balances and ensure accounts are accurately billed.
? Generate and send patient statements, reminder notices, and other communications regarding balances.
? Update and maintain detailed records of patient accounts, payment status, and communication history.

Collections and Payment Plans
? Proactively contact patients via phone, email, and mail to discuss outstanding balances and payment options.
? Assist patients in setting up payment plans, ensuring they are manageable and in accordance with clinic policies.
? Negotiate payment arrangements with patients, balancing company guidelines and patients’ financial situations.

Insurance and Billing Coordination
? Coordinate with the billing team to resolve discrepancies or denials from insurance providers.
? Verify insurance adjustments, payments, and claims to ensure accurate patient balances.
? Educate patients on their insurance benefits, co-pays, deductibles, and any out-of-pocket costs to improve billing transparency.

Compliance and Documentation
? Ensure compliance with federal, state, and company policies related to patient confidentiality (HIPAA) and debt collection practices.
? Document all patient interactions, payment arrangements, and account updates accurately and promptly in the system.
? Participate in audits and reporting to ensure accurate and thorough records.

Customer Service and Patient Education
? Provide empathetic and patient-centered support to help patients understand their financial responsibilities.
? Educate patients on available financial assistance programs and refer eligible patients as needed.
? Address patient inquiries and complaints professionally and work to resolve any concerns with patience and empathy.

Qualifications
? Education: High school diploma or GED required; Associate or Bachelor’s degree in Healthcare Administration, Finance, or a related field preferred.

? Experience:
? Minimum of 2 years of experience in patient collections, accounts receivable, or medical billing.
? Experience with healthcare billing software (e.g., Epic, Cerner, Athena Health) and knowledge of medical insurance billing.

? Skills:
? Strong understanding of medical billing, insurance claims processing, and collections regulations.
? Excellent communication and interpersonal skills, with a focus on compassionate patient interactions.
? Proficiency in Microsoft Office Suite and experience with electronic health record (EHR) systems.

? Attributes:
? High level of professionalism, patience, and empathy when working with patients on sensitive financial issues.
? Strong attention to detail, organizational skills, and ability to prioritize tasks.
? Problem-solving mindset, with the ability to navigate complex patient billing scenarios.

If this sounds like you, we encourage you to submit your resume and a cover letter detailing your interest in the role to lois.suicon@wildhealth.com. Please use the subject line: Patient Collections Specialist_Application. Be sure to review the full job description before applying.