Patient Care Coordinator

Job Overview:
We are looking for a dedicated Patient Care Coordinator to join our team remotely. As a PCC, you will play a crucial role in ensuring the smooth operation of patient scheduling, communication, and care plan adherence. This position is ideal for individuals passionate about helping others and who excel in a structured, results-driven environment.

Key Responsibilities:

Patient Scheduling:
Contact potential patients, schedule evaluations, and ensure their attendance.
Manage the clinic schedule to maximize utilization and fill cancellations promptly.

Patient Engagement:
Handle objections professionally to ensure patient commitment to care plans.
Educate patients on the importance of attending scheduled treatments and the impact on their health.

Record Keeping and Follow-Up:
Maintain accurate records of referrals, conversions, and cancellations.
Conduct follow-up calls for appointment confirmations and reschedules.

Customer Service Excellence:
Answer phone calls promptly and handle walk-ins or inquiries with certainty and care.
Build strong relationships during initial contacts to enhance trust and commitment.

Policy Enforcement:
Ensure patients are aware of cancellation and no-show policies.
Administer follow-ups and document compliance as needed.

Requirements:
Previous experience in a healthcare-related role or customer service is an advantage.
Excellent verbal and written English communication skills.
Highly organized with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Proficient in using CRM systems or similar patient scheduling software.
Comfortable handling objections and maintaining professionalism under pressure.
A positive mindset with the belief in making a difference in patients' lives.

What We Offer:
Competitive salary
Training and resources to excel in your role.
Opportunity to work with a dedicated and supportive team.
A chance to contribute to improving lives by ensuring access to quality care.