Overall Virtual Assistant

Thalita Leite Curl Salon is looking for a Proactive, Self-driven, and Responsible Salon Virtual assistant who plays a crucial role in supporting the salon team. This role is vital for the salon’s efficient operation and continued growth.

Key Responsibilities:

* Respond promptly and accurately to customer inquiries via phone, email, or chat.
* Identify customer needs and assist with the use of specific features.
* Update and message clients for feedback and follow-ups.
* Oversee and manage client schedules, including scheduling, rebooking, rescheduling, and handling deposits.
* Confirm client appointments and manage upselling of services and products online.
* Monitor daily salon profits and log information in spreadsheets.
* Assist with social media management, including Instagram, Facebook, and TikTok.
* Helping with administrative tasks.

Requirements:

- Proficiency in English and Portuguese.
- Experience in salon or hotel booking is preferred.
- Availability to work full-time, Monday-Saturdays
- Familiarity with social media management and marketing
- Responsible, proactive, and a fast learner.
- Willingness to take on new tasks as needed.
- Confident in sales and sociable in interactions.

How to Apply: Submit the following:
- Resume
- Screenshot of DISC and English test results

Answer the following questions:

1. What relevant previous work experience do you have related to this job?
2. What is your experience with scheduling appointments?
3. What experience do you have with Instagram and Facebook marketing? Please provide examples of posts.
4. Are you willing to learn new tasks and responsibilities?
We appreciate your time and look forward to your application. Thank you!