Outbound Customer Support Manager

Looking for a full-time Outbound Customer Support Manager for our TikTok Shop Agency.
This is a full time position requiring you to full day managing clients assigned to you.

Main responsibilities:
1. Doing outreach to content creators using our platform.
2. Managing the content creators ensuring they provide their output on time.
3. Resolving conflicts and escalating issues as necessary.

Requirements:
1. Must have leadership experience for the last 3 years.
2. Must have customer support experience.
3. Must have good written and speaking English Skills

To apply:
Send an email to markboomboomcreatives@gmail.com
Use subject: Outbound CS Manager January 2025

Attach your responses to these questions:

1. Briefly explain your leadership experiences

2. Can you work full time? This work might demand you to work 6-7 days a week at the start, are you ok with this kind of set up?

3. Explain your experiences when it comes to customer support management

You will be undergoing an UNPAID training for 1-week. (If you are not amenable to this please discontinue your application).
This is to ensure that we only get applicants who are good fit for the role and is committed to working with us.


Looking forward to your application.