Operations Specialist for Digital Marketing Agency

Overview:

We are looking for an Operations Specialist who has exceptionally high standards of precision and reliability. The ideal candidate will have a keen eye for detail, an innate sense of accountability, and the ability to consistently deliver polished, organized, and thorough work. This role is perfect for someone who takes pride in exceeding expectations and has a true passion for making clients feel valued and supported.


Work Schedule - This role requires overlap with 1pm-5pm Israel time. Availability between 7pm-9pm Israel time is ideal but not required.



Important - Please include a thorough resume with your application. If you have references available, that is very helpful.



What Describes the Kind of Person We Are Looking For:

- You have extensive experience with digital marketing, preferably in an agency environment.
You are detail-oriented and leave no stone unturned. Accuracy and completeness are your top priorities.
- You consistently present information, tasks, and reports in a way that is professional, polished, and easy to understand.
- You show a high level of care in all interactions with clients, making sure they feel heard, supported, and satisfied with our services.
- You proactively identify potential issues before they become problems, always thinking one step ahead to maintain smooth operations.
- Your executive functioning skills allow you to manage multiple tasks and priorities with ease, ensuring everything is done on time and to the highest standard.



We Value:

- Precision and Attention to Detail: You’re someone who notices the small things and understands that quality and accuracy build client trust and reflect positively on our company.
- Client-Focused Mindset: Your devotion to client satisfaction drives you to go above and beyond to make sure each client feels important, valued, and well cared for.
- Polished Communication and Presentation: Whether it’s written reports, client emails, or internal updates, you ensure every piece of communication is clear, well-organized, and professional.
- Reliability and Accountability: Your team and clients can count on you to deliver what’s promised, on time, every time. You take ownership of your work and are always willing to step in and support others when needed.
- Executive Functioning Skills: You have a natural ability to prioritize, stay organized, and manage your time effectively. You thrive in a structured environment and bring order and clarity to your tasks.



Who Should Apply:

If you’re someone with a meticulous approach to work, a commitment to high-quality outcomes, and a genuine passion for making clients happy, we want to hear from you. The right candidate will have the desire to improve every process they touch, consistently present themselves and their work with polish, and bring reliability and accountability to everything they do.


Accountabilities Include:

- Ensuring that team members carry out their tasks and accomplish their objectives on time.
- Auditing time billed by vendors/freelancers.
- Communicating effectively with clients via email.
- Resolving client requests to their satisfaction in a timely manner.
- Translating client requests into clearly defined tasks assigned to team members, freelancers, or vendors, or carrying them out yourself.
- Reviewing work and projects for quality.
- Screening job applicants.
- Checking in with team members, freelancers, and vendors to ensure they have what they need to perform their duties.
- Ensuring that team members use ClickUp effectively and consistently.
- Understanding how to use Go High Level platform and resolving technical or support issues for clients as they arise.
- Generating and analyzing team utilization reports.
- Auditing Go High Level accounts to ensure all leads from Meta are accounted for.
- Auditing blog posts and backlinks from internal and external providers for quality.
- Handling client onboarding and offboarding processes, including Go High Level setup.
- Sending client-facing emails, such as SEO blog post approvals and onboarding messages
- Saving receipts to Drive and maintaining organized documentation.
- Identifying opportunities to improve operational efficiency or performance.
- Assisting with client reporting
- Summarizing emails, proposing response outlines, and drafting responses as necessary.
- Holding weekly meetings with in-house SEO specialists and coordinating monthly check-ins with external teams.
- Miscellaneous technical tasks and proactive problem-solving.
- Overseeing NPS survey.



Technical Skills
1. Quickly learn how to use new software tools.
2. Apply AI tools creatively to enhance work or make it more efficient.
3. Project Management Software
4. CRM and Marketing Automation Tools
5. Google Workspace (Docs, Sheets, Drive)
6. Familiarity with Google and Meta Ads
7. Spreadsheet Proficiency
8. SEO Software (e.g. SEMrush)
9. Familiarity with conversion tracking and analytics
10. Document organization.


Soft Skills
1. Fluent English.
2. Excellent written and verbal communication skills.
3. Project management.
4. Attention to detail.
5. Problem-solving.
6. Organization.
7. Time management.
8. Adaptability.
9. Accountability.
10. Strong interpersonal skills.



Hard Skills
1. Reporting and Analysis
2. Quality Assurance
3. Resource Planning
5. Task Delegation
6. Process Improvement
8. Project Management
9. Data analysis.
10.Documentation Skills


About the Company

Reputation Elevation provides digital marketing services to small businesses, primarily autism therapy providers in the US. Their core service offerings include Website Design, Facebook Ads lead generation coupled with marketing automation, SEO, Google Ads, and LinkedIn Ads services.

Clients work with Reputation Elevation because of its unique ability to help autism therapy companies grow quickly. They offer great support, training, and a comprehensive service portfolio. Reputation Elevation has a proven track record of success, investing heavily in new technologies to deliver better client outcomes. The company has nearly doubled its revenue over the last year and is positioned for continued growth.

Reputation Elevation fosters an environment of trust, honesty, dependability, open communication, and accountability, with a total commitment to client results and satisfaction. Their work not only drives client growth but also ensures that children receive the life-changing therapy they need.