Operations Lead (for Loss Prevention)

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You’re a proven leader of leaders. A problem solver, a strategist, a coach, an innovator. You take a consultative approach to design and implement processes and solutions, and you do so with a burning sense of urgency. Inefficiency bothers you on a personal level. You accept nothing short of excellence from yourself or your team, and pride yourself in helping those around you achieve it. You thrive in a fast paced environment where innovation is rewarded and execution is worshiped. With a keen eye for solving problems and a strategist's mind, you serve as both coach and are not afraid to be direct. Your consultative approach enables you to craft and implement effective processes and solutions with unwavering urgency. Inefficiency is your nemesis, and you demand nothing less than excellence from both yourself and your team, guiding them towards achieving it. In a high-octane environment, your passion for innovation shines, and you excel where execution is paramount.

You’ll jump-start your career with us by taking ownership of these key responsibilities:
- Assist the director in monitoring, updating and re-assessing Key Performance Indicators (KPIs) that align with the company's strategic goals.
- Assist the director in Managing the overall Profit & Loss (P&L) of the department, ensuring financial targets are met or exceeded.
- Providing strategic insights along with the director about the updates on departmental performance
- Lead, inspire and coach team leaders about fostering a culture of accountability, innovation, and excellence.
Identify areas for process optimization and implement solutions that significantly reduce costs and improve efficiency.
- Provide and update documentations about the department's activities across the operation
- Analyzing and interpreting data, particularly root cause analysis, customer journeys, and customer experience.



Who Is Our Ideal Candidate?
Need to have:
- Willing to work 40 hours Eastern Standard Time
- Substantial experience leading a significant number of leaders or assisting a director.
- Can demonstrate a capacity for effective team and performance management.
- Knowledge in Data Analytics specifically in Chart Creation and Data Interpretation
- Analytical Solving Problems such as Root Cause Analysis and Deep Dives
- Has advance knowledge in Excel and Spreadsheet
- Excellent Communication and Collaboration skills
- Experience in Creating FlowCharts and Process Mapping
- Good planning and Forecasting skills
- Ability to Identify opportunities for process improvement and automation to streamline workflows

Nice to have
- Has experienced a startup environment
- Tech-savvy mindset; willing to explore and adapt to innovative applications and platforms
- Proficiency in financial management, including budget oversight, resource forecasting, and cost
- Can work with minimal supervision

Nice to have, but not required:
- Management certifications like PMP, Scrum and Design Sprint
- Process improvement certifications like Lean Six Sigma
- Proven track record in process improvement, identifying inefficiencies, and implementing solutions.
- Strong financial acumen, with the ability to manage and optimize departmental budgets and resources.
- Exceptional leadership and team development skills, fostering an environment of growth and excellence.
- Advanced communication and interpersonal skills, with a knack for consultative engagement and stakeholder management.
- Very data driven people management strategy



Compensation and Perks
- Competitive Remuneration: You can expect to draw a salary of up to PHP 60,000 per month (negotiable) during your first year of employment. We’re looking for believers in the vision that are excited about building something incredible and lasting.
- Mentorship & Regular Feedback: We want all of our teaUpgrade to see actual infombers to succeed and that includes you. We like to work with teaUpgrade to see actual infombers who want to grow, realize that mistakes happen, and understand that advice from more experienced professionals is worth its weight in gold.
- Abundant Career Progression Opportunities: We promote a culture of career development and learning. We need visionaries and you could be one of them!
- Solid benefits: pro-rated 13th-month pay and paid days off across national holidays, sick leave, and discretionary leave.


How to apply? Fill out the form: Upgrade to see actual info