Operations Lead

Take ownership for a new business division that is obsessed with driving customer delight while ensuring the small lean team is fully aligned, engaged and motivated to excel. The role will require you to be hands-on, individual contributor working with a small team (of up to 5 people) and interacting with teams and customers that are spread across the United States, Canada, Australia and India.

Your typical week would entail the following activities: -

? Ensure compliance towards existing Processes and Internal standards
? Identify Process gaps and create new or update existing SOPs that address
those gaps.
? Define and Measure success against KPIs
? Manage workload, activities and tasks of teaUpgrade to see actual infombers to ensure project
deadlines are met
? Assist in interviewing and hiring of additional teaUpgrade to see actual infombers to aid in company's
growth
? Interaction with clients, team and leadership team to ensure an exceptional
customer experience
? Help in building a culture of high performance that is aligned with our core values

The key traits that one would need to have to be successful in this role include: -

? Ability to take extreme ownership of all the facets of the business
? Excellent verbal, written and video communication skills with a strong inclination
to document everything so it is scalable in the long run
? Keen eye for attention to details with hyper focus on following a methodical
approach
? Ability to lead a lean team of 5 and be decisive
? Be able to voice team concerns and champion the cause of the client with
leadership
? Proficient with computers, spreadsheets, documents and ability to sit in front of
a computer for extended periods

Important Deal Breakers (Please Read before Applying)
We are creating this section to ensure that we are mindful of your time. Failure to
follow this will result in your candidature not being considered.

1.) You need to be very particular about creating and following processes, are super
organized and can get work done on deadlines
2.) You need to have great communication skills - both written and oral - and be
extremely comfortable teaching/explaining and interacting with our clients
3.) The key aspect we are looking for is someone who has an insatiable desire to take
ownership and be obsessed in creating, following processes and holding everyone
(including the leadership team) accountable.

If you think this is a perfect role for you, then please send in your resume, a small write-
up along with a short video to Upgrade to see actual info the guidelines below for
your submission.
? The subject line of the email should read Operations Lead - Philippines;
? The small write-up should detail what you believe are key ingredients needed to
be successful at this role.
? The short video must explain three things (1) Why you believe you are the ideal
candidate for this position, (2) What expectations/deal breakers you would have
from us, and (3) The reason you are looking out for a job change.