Operations & Customer Success Specialist

We’re a fast-growing company seeking a versatile team member who can excel in multiple areas, including customer support, inside sales, marketing, and administrative tasks. If you thrive in dynamic roles and have experience with HubSpot and Canva, this is the perfect opportunity for you!


Job Summary:

The Operations & Customer Success Specialist will wear many hats to ensure seamless customer experiences, drive sales efforts, support marketing initiatives, and assist with administrative tasks. This role is ideal for a proactive and adaptable individual with a broad skill set and a passion for supporting a growing SaaS business.


Key Responsibilities:

1. Primary

Customer Support:

- Serve as the first point of contact for customer inquiries via email, phone, and chat.
- Resolve customer issues promptly and escalate when necessary.
- Provide onboarding assistance and product training for new clients.

Inside Sales:

- Assist with lead generation and qualification using HubSpot CRM.
- Follow up with prospects and existing customers to promote product features and upsell opportunities.
- Prepare and deliver sales presentations to potential clients.

2. Secondary

Administrative Assistance:

- Manage calendars, schedule meetings, and handle internal communications.
- Organize and maintain digital files and documentation.
- Support day-to-day operational tasks to ensure smooth business operations.

Marketing Support:

- Draft social media posts
- Collaborate with the leadership team to execute campaigns and track performance.
- Assist in maintaining the company website and updating content as needed.

Required Qualifications:

- Proven experience in customer support, sales, marketing, or administrative roles.
- Proficiency with HubSpot CRM.
- Familiarity with Canva for creating marketing materials.
- Strong communication and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience in a SaaS business environment.
- Basic knowledge of EV charging or sustainability initiatives.
- Creativity and attention to detail in marketing design and communication.
- Willingness to follow US working hours and to work during Philippine holidays.