Operations Coordinator / Marketing Assistant

Location: Remote (AEST +10, Brisbane Time Zone)
Work Hours: Flexible, with core hours 10 AM – 6 PM AEST

About Us
Creator Club is a dynamic digital agency specialising in digital marketing, website development, technical solutions, and automation. We work with some of Australia’s largest cannabis brands and clients in the medical cannabis space and beyond.

Since 2020, we’ve been a small but dedicated team, focused on trust, growth, and rewarding success. Our mission is to help brands thrive while building a supportive work environment for our team.

The Role
We’re looking for a proactive, tech-savvy, and upbeat Operations Coordinator / Marketing Assistant to join our team. You’ll act as the CEO’s trusted partner, managing tasks, processes, and client communications, while supporting the team with organisational and marketing needs.

This role offers room for growth and is ideal for someone who is eager to build processes, manage projects, and contribute to a thriving agency environment.

Your Responsibilities

Task & Project Management:
Create and assign tasks in ClickUp based on client emails/requests.
Manage deadlines, workflows, and follow-ups.

Client Interaction:
Serve as the primary point of contact for client inquiries, bookings, payments, and account management.
Identify opportunities for upselling or bringing in new work through client conversations.

Process Development:
Build and maintain SOPs for internal and client workflows.
Digital Marketing Support:

Oversee email marketing campaigns, newsletters, and setup for clients.
Brief and manage graphic designers for marketing assets.
Website Assistance:

Review and coordinate updates for Shopify and WordPress sites.
Identify and fix basic issues or manage contractor solutions.
Team Support:

Onboard new clients and contractors.
Keep the CEO and team accountable to deadlines and priorities.

Career Path & Training

Future Growth:
We’re looking to grow this role into a full-time Operations Manager or Account Manager position, depending on your strengths and interests.

Probation Period:
A 90-day probation period allows both of us to ensure this role is the right fit.

Hands-On Training:
While some training materials and SOPs are available, much of this role will involve working directly with our CEO. Through regular Zoom calls and hands-on collaboration, you’ll learn 1-on-1 and play a critical role in shaping Creator Club’s future processes.

Requirements

Experience:
3–5 years in digital marketing, project coordination, or operations, ideally within a digital agency.

Tech-Savvy:
Strong proficiency with project management tools and digital platforms.
Familiarity with GoHighLevel, Shopify, WordPress, Google Suite, and ClickUp.

Communication:
Clear and easy-to-understand voice for client communication.
Fluent in written and spoken English.

Work Setup:
High-speed internet, a reliable computer, and a distraction-free home office.

Desired Skills & Attributes

Software Experience:
GoHighLevel, Google Suite (especially Google Sheets), Discord, Google Meet/Zoom, Screenshot Monitor, ClickUp, Loom, Canva.

Personal Attributes:
Hardworking, honest, tech-savvy, and eager to learn.
Energetic, proactive, and detail-oriented.

Compensation & Policies
Pay: $5–$7 USD/hour (experience-dependent), with pay increases based on your growth and contributions to the company.
Bonuses: Earn bonuses for bringing in new work through client conversations.

Benefits:
13th-month pay after one year.
Flexible work schedule for personal needs.
A supportive environment that rewards success and values team growth.

Policies:
No tolerance for working multiple jobs during scheduled shifts unless agreed upon.
Full dedication to scheduled shifts required.

How to Apply
To apply, email admin@creatorclub.com.au with the subject line:

"Your Next Operations Superstar – [Your Full Name]"

Include:
Cover Letter: Share why you’re the perfect fit for this role.
CV/Resume: Highlight your relevant experience and skills.
PC Specs: Provide details about your computer setup (processor, RAM, internet speed, etc.).
Video Loom:
Introduce yourself.
Share why you’re the right candidate for this role.
Highlight your previous job experience.
Share a fun fact about yourself.
Tell us why we should hire you over other candidates.
Answer this question: How do you think you can help Creator Club unlock our next level of growth?