Operations Assistant for an ECOM Brand 8FC

We are looking for an Operations Expert

Do you thrive in creating seamless processes, building high-performing teams, and optimizing every aspect of operations? Are you experienced in e-commerce, ideally in fashion or underwear, and ready to lead operations for a fast-growing brand? If yes, we want to hear from you!

About Us
We are an innovative and eco-conscious e-commerce brand with a mission to deliver high-quality, sustainable products. Currently generating €1M+/month in revenue, our goal is to exceed €50M annually and become a leader in our sector. To achieve this, we’re seeking a strategic and driven operations leader who can elevate our performance and fuel our growth.

Your Role
As our Chief of Operations, you’ll be at the heart of our business, driving scalable growth, optimizing processes, and ensuring our teams perform at their best. This is a high-impact role with the freedom to shape operations and leave a lasting mark.

Key Responsibilities
Strategic Leadership: Design and implement operational strategies to support rapid growth, optimize the supply chain, and enhance efficiency.
Operational Excellence: Manage budgets, streamline workflows, and improve processes to achieve world-class operational standards.
Team Leadership: Inspire and manage a team of 20+ professionals, fostering a culture of innovation, collaboration, and excellence.
Customer Experience: Develop strategies to achieve a 95% satisfaction rate and maintain an average rating of 4.8/5 across platforms.
Data-Driven Insights: Leverage KPIs and advanced analytics to drive continuous improvements and make strategic decisions.
Financial Oversight: Ensure profitability through budgeting, cost control, and financial analysis.

What We’re Looking For
Experience: 5-10 years in senior operations roles (e.g., COO, Operations Director) in e-commerce brands exceeding €25M annual revenue.
Leadership Skills: Proven ability to build, manage, and scale teams of 15-20+ with a collaborative approach.
Growth Expertise: Deep experience in scaling operations and managing rapid growth in dynamic environments.
Customer-Centric: Track record of improving customer satisfaction through innovative operational processes.
Technical Mastery: Strong knowledge of Shopify, Asana, Meta Ads, and advanced analytics tools.
Financial Acumen: Expertise in budgeting, cost management, and profitability optimization.

Your Personal Traits
Results-Oriented: Relentlessly focused on measurable outcomes.
Proactive Problem-Solver: Anticipates challenges and offers creative solutions.
Passionate About E-commerce: Keen interest in trends and innovations driving the industry forward.

What We Offer:

???? Performance-Based Compensation: Competitive salary with substantial bonuses tied to the company’s success.
???? Flexible Work Environment: Option to work remotely or relocate, with flexible hours and a strong focus on work-life balance.
???? Impactful Work: Play a crucial role in the growth of two eco-conscious brands with a mission to make a difference.
???? Professional Growth: Access to continuous training, including paid courses and industry conferences.
???? Dynamic Culture: Be part of a passionate and driven team that values innovation, transparency, and collaboration.

Why Join Us?
This isn’t just a job—it’s an opportunity to lead, innovate, and create lasting change in the e-commerce space. You’ll have the autonomy and resources to drive meaningful growth while making a difference in the industry.

Ready to Make an Impact? Apply now: Upgrade to see actual info

Let’s create something extraordinary together.



Sincerely,

Matteo