Operations Assistant - Property Management of Short Term Rentals, OTA Expert, Bookkeeping & Accounting

About AirUs
AirUs is a property management company on a mission to make hosting seamless and profitable for property owners. Since launching in 2018, we’ve expanded into over 4 cities, managing short-term rentals that deliver exceptional guest experiences. We also do full home renovations. We’re looking for a motivated, action-oriented Operations assistant to drive operational excellence in our largest market, the UK and help us maintain AirUs's reputation for top-quality service.

About the Role
As the Operations assistant, you’ll oversee AirUs’s daily operations, providing flawless guest experiences, efficient property management and accounting. This role combines strategic thinking with hands-on problem-solving, requiring someone with a bias for action who can identify issues, implement data-driven solutions, and inspire to achieve excellence. You’ll work cross-functionally to optimise operations, lead process improvements and ensure we exceed expectations on every booking.

Key Responsibilities
- Create new listings on OTA platforms and map each one via API integration through our software.
- Deal with the business's bookkeeping and accounting.
- Drive Operational Performance: Own KPIs for clean ratings, check-in success, guest satisfaction, and financial performance, using data to monitor and drive continuous improvement.
- Data-Driven Optimization: Leverage data and reporting tools (Excel, Google Sheets) to identify areas for improvement, analyse trends, and make informed operational adjustments.
- Supplier & Stakeholder Management: Build strong relationships with suppliers, ensuring they meet our standards, and collaborate with internal teams like Onboarding, Commercial, and Guest Experience to streamline operations.
- Lead Strategic Projects: Execute initiatives that enhance operational efficiency and customer satisfaction across the UK market, contributing to AirUs's broader growth goals.
- Hands-On Support: Step in where needed to support daily operations, managing inbound requests, scheduling, and supplier communications to ensure consistency and reliability.

What You’ll Bring
Proactive Problem-Solver: Strong bias for action with a proven ability to quickly address challenges and implement effective solutions.
Analytical Thinker: Skilled in data analysis and comfortable with Excel, Google Drive & Kross Booking, .
Organisational Excellence: Exceptional time management and prioritisation skills, capable of managing multiple projects and tasks simultaneously.
Effective Communicator: Excellent interpersonal skills, able to collaborate effectively with internal and external stakeholders to align on goals.
Resourceful & Detail-Oriented: High attention to detail, adaptable, and solutions-oriented, with a commitment to delivering quality at every level.

**This job role will start as part-time position, with the option to transition to full-time employment. Salary and number of hours negotiable. Please do not apply for this position if you already have a job elsewhere.**

WHEN APPLYING, PLEASE HONESTLY ANSWER THE LIST OF RESPONSIBILITIES BELOW AND WRITE YOUR EXPERIENCE LEVEL NEXT TO EACH QUESTION ON A SCALE OF 1 TO 10, WITH 10 INDICATING HIGHEST EXPERTISE. **PLEASE DO NOT USE CHAT-GPT OR ANY SIMILAR AI CHATBOT TO ANSWER THE QUESTIONS BELOW - WE WILL REALISE WHETHER YOUR RESPONSES ARE AUTHENTIC OR AI GENERATED.**

0. OTA Listings: Do you know how to create a new listing on the following platforms: Airbnb, Booking.com, Expedia, VRBO & Agoda

1. OTA Platform Management: Can you describe a time when you optimized an OTA listing? What metrics did you use to measure its success, and what were the outcomes?


2. PMS Software: Which property management systems (PMS) have you worked with, and how proficient are you with each? Can you provide specific examples of tasks you've managed within a PMS?


3. Promotions and Discounts: Have you previously set up promotions on platforms like Booking.com? What types of promotions were most effective in increasing occupancy, and why?


4. Bookkeeping and Accounting: Describe your experience with bookkeeping. Have you previously filed taxes or managed end-of-year accounts for UK? Are you comfortable with VAT filing in the UK?


5. Xero or QuickBooks: What tasks have you performed using Xero or QuickBooks? How would you rate your familiarity with each?


6. Interior Design Knowledge: Can you give an example of how you've applied your interior design knowledge in a past role?


7. Social Media and Content Creation: Can you describe a content strategy you implemented on social media? How did you measure its impact? Have you managed or created content for any social platforms in a business context?


8. Lead Generation: What strategies have you used to generate leads? Can you provide examples of successful lead-generation campaigns you've run?


9. Client Communication: Describe your approach to communicating with clients. How do you ensure that your communications are clear, professional and aligned with the business's tone?


10. Work Ethic and Reliability: Can you provide an example of a time when you went above and beyond in a previous role? What drives you to maintain high standards in your work?


11. Learning and Adaptability: How do you stay updated with industry trends or new skills? What new skill have you learned recently and how did you apply it in your work?


12. Scheduling and Time Management: How do you prioritize tasks and handle time-sensitive responsibilities? Describe a situation where effective time management was crucial to achieving a business goal.


If you believe you are the ideal candidate for this role please apply now!

Many Thanks
Afzal Anwar - Manager @AirUs