Operational Manager

We are seeking a highly organized and motivated Virtual Operations Manager for Crystal Edge Cleaners, a growing cleaning business that provides professional cleaning services to residential and commercial clients. As the Virtual Operations Manager, you will be responsible for managing and overseeing the day-to-day operations of the business. This includes lead management, CRM organization, client communication, scheduling, managing payments, and ensuring smooth coordination between maids and clients.

Key Responsibilities:

Lead Management:
Call and follow up with incoming leads, nurturing them through the sales process.
Convert leads into clients by providing information on services, pricing, and scheduling.
Maintain and update CRM software to track leads, appointments, and client communications.

Client Communication:
Serve as the main point of contact for client inquiries, addressing their questions or concerns via email, phone, or messaging systems.
Manage client expectations and ensure excellent customer service is provided at all times.
Schedule appointments and ensure that clients are informed about any changes or updates.

Maids Coordination:
Schedule cleaning appointments with maids and ensure they have all necessary information to complete the job.
Manage and communicate with a team of maids to ensure quality and timely services.
Troubleshoot any issues related to maids’ schedules, performance, or client feedback.

Payment Processing:
Manage and oversee the payment processor, ensuring that all clients are billed correctly and payments are processed promptly.
Follow up on any outstanding payments or late invoices.
Assist clients with billing inquiries and resolve any payment-related issues.

CRM Management:
Ensure all client information is up-to-date in the CRM, including contact details, preferences, and service history.
Generate reports from CRM to monitor client activity, growth trends, and service quality.
Utilize the CRM to set reminders for follow-up tasks, ensuring nothing falls through the cracks.

Administrative Tasks:
Manage day-to-day administrative tasks to keep the business organized and running smoothly.
Track and manage inventory for cleaning supplies and equipment, making sure the team has what they need.
Maintain client files, schedules, and documents in an organized manner for easy access.

Quality Control:
Ensure that the quality of service provided meets company standards.
Gather client feedback and reviews to continuously improve service offerings.
Resolve any complaints and ensure that corrective actions are taken.

Qualifications:
Proven experience in administrative, customer service, or operations management roles (preferably within the cleaning or service industry).
Experience with CRM software and other business management tools.
Strong communication skills (both written and verbal) with the ability to interact professionally with clients and teaUpgrade to see actual infombers.
Excellent organizational skills with the ability to manage multiple tasks and deadlines.
Ability to work independently and manage time effectively in a remote work environment.
A proactive problem-solver with a keen attention to detail.
Comfortable handling payments and billing systems.
Basic knowledge of scheduling and managing a team of remote workers.

Preferred Skills:
Previous experience in the cleaning industry.
Familiarity with payment processing platforms (e.g., Square, PayPal, Stripe).
Experience using project management and CRM tools (gohighlevel).
Knowledge of social media management and marketing (for lead generation).


To Apply: Please send your resume and a brief cover letter explaining why you would be a great fit for this role.