Onboarding Specialist / CSR

Ansible Health is seeking a highly skilled and motivated Onboarding Specialist / Customer Service Representative (CSR) to join our innovative team. As a key member of our patient-centric approach to healthcare delivery, you will play a crucial role in ensuring a smooth onboarding process for new patients and providing exceptional customer service.

What is Ansible Health?
Ansible Health unites physicians, nurses, respiratory therapists, and tech experts from Columbia, Johns Hopkins, Google, Amazon, and other top institutions to revolutionize care for chronic disease patients. We combine elite clinical expertise with cutting-edge technology to deliver personalized, efficient care at scale. Our team's groundbreaking research, published in leading journals like Nature and PLOS, demonstrates our commitment to innovation. Backed by Bessemer, First Round Capital, AlleyCorp, Breyer Capital, and Inflect Capital, we're a Series A startup partnering with leading healthcare systems nationwide. Our mission is to genuinely improve patient outcomes, not just optimize metrics. If you're passionate about transforming healthcare through technology, join our diverse team in making a real impact.

The Job at a Glance
We are looking for a top-tier Onboarding Specialist / CSR to become an integral part of our expanding team. This role is vital in delivering superior customer service, handling patient communications, and providing essential support to our clinical staff in their mission to offer exceptional care. The ideal candidate will demonstrate exemplary professionalism, excellent English language communication skills, and outstanding organizational abilities with meticulous attention to detail. This position offers an exciting opportunity to contribute significantly to our patient-centric approach in healthcare delivery.

Responsibilities
- Customize initial discussions based on patient needs, ensuring they understand how the program can address their specific health conditions, providing personalized benefits rather than general services.
- Manage customer inquiries through various communication channels (phone, email, etc.), providing prompt and accurate responses.
- Assist with patient onboarding, including gathering necessary information, creating patient profiles, and ensuring smooth account setup.
- Process and manage referrals, working towards efficient conversion within a 7-10 day timeframe.
- Maintain accurate patient records by updating care notes, face sheets, and ensuring the integrity of patient information in our EMR system.
- Schedule and coordinate patient appointments, managing multiple referral loop processes for a large patient panel.
- Handle inbound and outbound medical records, ensuring proper documentation and organization.
- Collaborate with our multidisciplinary team of physicians, engineers, and care team members to continuously improve patient care delivery.
- Provide product and service information to patients, educating them about available external resources and addressing related inquiries.
- Resolve issues and complaints, identifying problems and finding appropriate solutions to ensure patient satisfaction.
- Contribute to team goals by participating in meetings, training sessions, and working collaboratively with colleagues.


The ideal candidate for this CSR role at Ansible Health is a dynamic professional who thrives in a fast-paced, ever-changing startup environment. They should also possess exceptional English communication skills, both written and verbal, coupled with meticulous attention to detail and strong organizational abilities. They should be adept at managing multiple priorities, from patient onboarding to referral management, while consistently delivering high-quality customer service.


Required Qualifications and Competencies
- Bachelor's degree in a relevant field, such as healthcare, nursing, or a related clinical discipline.
- 2+ years of professional experience in a customer service or healthcare setting.
- Exceptional written and verbal English communication skills.
- Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
- Proficiency with CRM systems, EMR software, and standard office applications (e.g., Google Suite).
- Typing speed of at least 60 words per minute.
- Reliable internet connection (at least 30 Mbps) and a quiet home environment for work.
- Ability to work in US time zones (EST)

Nice to have
- Experience in the healthcare industry or with medical terminology.
- Familiarity with remote patient monitoring systems.
- Knowledge of HIPAA regulations and healthcare privacy practices.


Job Details
Full-time: A minimum of 40 hours a week
Benefits: With flexible PTO and healthcare benefits.
Location: Remote (offshore, and willing to work Pacific/Eastern hours)


For your application to be considered, you must complete the assessment task below:
https://docs.google.com/document/d/1h6MiID4MQKxjPGO9aUo5BbTAhesu8C6f2WfvonBb5Qg/edit?usp=sharing

Send the completed task, along with your resume to talent@ansiblehealth.com.

Best of luck!