Onboarding Administrator

We are looking for a hardworking Onboarding Administrator! The Onboarding Administrator plays a crucial role in supporting the customer journey by efficiently processing sales orders and facilitating administrative onboarding functions. This role involves close collaboration with internal teams to ensure a smooth and timely onboarding experience for new clients. This is a full-time, entry-level position with great potential for advancement to the right employee(s). We are a digital signage and technology company based in the US. Upgrade to see actual info/

Hours: Monday - Friday, 8am - 5pm US EST (8pm - 5am Manila Time).

Responsibilities:
1) Sales Order Processing:
- Review and process incoming sales orders, ensuring accuracy and completeness.
- Enter sales order data into the system (e.g., NetSuite) and generate cases.
- Track and monitor sales order progress, communicating escalations and updates to relevant stakeholders.
- Troubleshoot and resolve any sales order discrepancies or issues.
2) Onboarding Support:
- Send templated welcome packages and onboarding materials to new clients.
- Assist with the collection and verification of client information.
- Create and maintain client records in the system.
- Coordinate onboarding schedules and logistics with internal teams.
- Provide administrative support for onboarding activities.
3) Administrative Duties:
- Respond to internal inquiries regarding sales orders and onboarding processes.
- Maintain and update onboarding documentation, reporting, and tracking reports.
- Assist with other administrative tasks as assigned.


Qualifications:
- 2+ years of experience in a support or administrative role.
- Proficiency in using CRM systems (e.g., NetSuite) and other relevant software tools like Google.
- 2 Monitors as well as backup internet and power options for efficiency.
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Effective communication and interpersonal skills.


Benefits:
- Paid Vacation, Holiday & Sick Time Offered
- Daily Check-In with Multiple Points of Contact
- Room for Advancement
- Positive Working Environment
- 13th Month of Pay (After 12 Months of tenure)

To apply, please send an email to Upgrade to see actual info with your resume and include why you think you are the best person for this position. Please make sure your email subject says "Onboarding Administrator Application". Thanks!