On Call - Home Care Scheduling Coordinator

Location: Remote (US-Eastern Standard Time)
Job Type: Full-Time, On-Call
Pay: $26 per diem per day
Schedule:
- Weekdays: Monday to Friday, 4:00 PM – 9:30 AM (EST)
- Weekends: Friday 4:00 PM – Monday 9:30 AM (EST)

Not Your Ordinary Scheduling Role (PLEASE READ) •
This role goes beyond simple calendar management—it requires real-time scheduling adjustments, coordinating with multiple employees and clients, and responding to unexpected changes such as caregiver call-offs or emergencies. As a Scheduling Coordinator for our home care agency, you will be at the heart of our after-hours operations, ensuring seamless coordination and operational continuity. You’ll tackle challenges in a fast-paced environment while maintaining the highest standard of care for our clients.

DISCLAIMER:
Please note that the working hours for this position are non-standard and require flexibility. The role involves covering after-hours and weekend shifts, totaling approximately 17.5 hours per day on weekdays. And continuous coverage during weekends. Actual hours worked may vary depending on operational needs. Applicants must be willing and able to accommodate this schedule.

What You’ll Be Doing:

1. Scheduling & Care Coordination:
- Actively manage client and caregiver schedules after business hours.
- Assign and confirm shifts for caregivers based on care plans and client needs.
- Respond to urgent/emergency calls, ensuring cases are filled promptly.
- Communicate updates or changes to all stakeholders (clients, staff, and supervisors).

2. Problem Solving & Support:
- Resolve scheduling conflicts quickly and professionally.
- Address employee performance issues such as timeliness and responsiveness during on-call hours.
- Monitor caregiver compliance with hours, overtime, and mileage policies.

3. Intake and Communication:
- Process new client intake information during after-hours calls.
- Collaborate with supervisors and licensed professionals to ensure clients receive the right care.
- Provide clear instructions to staff to guarantee quality and safety.

4. Maintain Standards & Confidentiality:
- Protect client and caregiver information with strict adherence to confidentiality policies.
- Ensure all actions align with state, federal, and accreditation standards.
- Keep records secure and update documentation accurately in real-time.

Qualifications:
- Experience: Background in scheduling, healthcare, or customer service preferred but not required.
- Communication Skills: Excellent written and verbal skills to ensure smooth remote interactions.
- Tech-Savvy: Familiarity with scheduling software and ability to learn new tools quickly.
- Proactive Mindset: Ability to anticipate challenges and resolve them independently.
- Flexibility: Comfortable with non-traditional hours and a dynamic workload.