Network Specialist

Title: Specialist – Technical Division Network

Job Description:

The NetOps Specialist is a highly-skilled network support technician, with an advanced understanding of network concepts that allows for expedited issue resolution. This individual is responsible for handling escalated network problems, and is a key intermediary between FOS, our clients, and various service providers.


Roles and Responsibilities:

Troubleshoot and resolve complex network issues such as static routing, firewall rules, VLAN assignment, port forwarding, etc. Internal Department Communication, especially regarding service onboarding and offboarding Complex Troubleshooting of existing network. Work with ISP during network service upgrades to support new hardware installation Responsible for network onboarding (new installs), as well as prepping the cloud host/platform with an initial configuration Working with onsite team to enforce device ailas naming scheme and scheduled upgrades. Serve as a point of escalation for issues that have not been resolved by the NetOps Backend or Analyst. Escalate Issues to Team Lead if they have gone unresolved by all other NetOps roles. Communicate with the end user or client Monitor network server health * Enforcing the naming scheme policy and scheduled upgrades


Qualification:

Bachelors Degree in IT or a related field, OR 2-4 years of experience in IT, or a related field. Experience with network management tools such as UniFi Dashboard, Omada Dashboard, Cisco Meraki Dashboard, etc. Proficiency in using collaboration tools like Microsoft Teams and Microsoft Planner. Familiarity with ticketing systems such as Autotask Ticketing System. Knowledge of network security tools and protocols, including Datto DNA, Wire Shark, Nmap, Fortinet & Fortigate Dashboard, Sonicwall Dashboard, Sophos Dashboard, etc. Experience working with non-managed network firewall/routers.


Experience:

2-4 years experience in technical support or help desk roles within a network environment. Advanced understanding of network concepts and protocols. Proven experience in troubleshooting and resolving complex network issues. Excellent communication skills with the ability to interact effectively with internal teams and external service providers. Strong organizational skills and attention to detail. Ability to work independently and prioritize tasks effectively. Demonstrated experience in documenting network configurations and procedures. Familiarity with network security best practices. Experience working with vendors and ISPs to resolve network issues and implement upgrades.

Please send your updated Cv in pdf format to:

thifanny@faroutsupport.com