NOC Engineer

Join our fast-growing company as an English-speaking NOC Engineer specialist with C1 Level written and spoken English language.

It is a remote full-time position!

Schedule: Mon-Sun; 24/7, 7am-7pm, 7pm-7am

At Mindy Support you have a great opportunity to get:
Experience in the international company working with people around the globe.
Compensation – 700 USD for 2 month of probation period, then 750 USD -800 USD after trial period.

Your responsibilities:

- Network Monitoring: Continuously monitor network performance, health, and security using various monitoring tools to ensure uptime and reliability.
- Incident Detection & Troubleshooting: Identify, diagnose, and resolve network issues, including hardware failures, connectivity problems, and security vulnerabilities.
- Incident Escalation: Escalate unresolved issues to senior technicians or appropriate departments, ensuring swift resolution.
- Alert Management: Manage alerts and notifications from monitoring systems, prioritizing issues based on severity and impact.
- Documentation: Document network issues, solutions, and procedures for troubleshooting, ensuring knowledge sharing and consistency in problem-solving approaches.
- Network Security: Monitor and assist in maintaining network security, including firewalls, VPNs, and intrusion detection systems (IDS).
- Customer Support: Provide assistance and support to internal teams or clients experiencing network connectivity issues or service disruptions.

You are a perfect candidate if you have :

- At least 1 year in Customer Support/ Technical Support
- Education & Certifications (optional): Bachelor's degree in IT, Computer Science, or related field (preferred). Certifications like CCNA, CompTIA Network+, or equivalent are a plus.
- Technical Knowledge: Basic understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, etc.), firewalls, VPNs, and monitoring tools (e.g., Zabbix, SolarWinds, Nagios).
- Experience: 1-3+ years in a NOC, IT support, or network administration role.
- Troubleshooting Skills: Ability to diagnose and resolve network, server, and connectivity issues efficiently.
- Monitoring & Incident Management: Experience using NMS tools, handling alerts, and escalating critical incidents.
- Operating Systems: Familiarity with Windows, Linux, and cloud environments.
- Security Awareness: Knowledge of cybersecurity best practices, intrusion detection, and network hardening.
Communication & Collaboration: Strong verbal/written skills to document incidents and coordinate with teams.

Soft skills:

- Problem-Solving
- Attention to Detail
- Communication
- Teamwork
- Time Management

- Hard Skills:
- Customer service
- Network Protocols & Troubleshooting
- Network Monitoring & Management
- Incident & Alert Management
- Remote Troubleshooting

Mindy-support is a global company. We empower businesses globally through providing remote assistants and outsourced teams specialized in customer support, tech support, and agile sales and marketing support.
Grow your Career with Mindy Support NOW!