NDIS Virtual/Administrative Assistant

NDIS Virtual/Administrative Assistant (Part Time Or Full-Time)
I’m looking for a highly organized and reliable Virtual/Administrative Assistant to support my NDIS business. This role requires 20–40 hours per week, with a set schedule of in Australian Time, covering hours my current assistant cannot work.
The ideal candidate has NDIS administration experience and is proficient in tools like ShiftCare. You should be comfortable with client-facing tasks, general administrative work, and social media management. While training will be provided on our specific tools and processes, prior experience in an NDIS-related role is essential.

Key Responsibilities
NDIS-Specific Tasks
Manage client schedules and shift rosters using ShiftCare
Maintain and update NDIS documentation and compliance records
Conduct onboarding calls with new clients and send out service agreements
Respond to client inquiries and gather feedback to enhance client satisfaction
Time Sheets
Rostering Coordination
Payroll and Bookkeeping ( Not mandatory) but bonus skill

Administrative Support
Manage and organize emails, including drafting, replying, and prioritizing
Create and distribute flyers, newsletters, and client-facing documents
Schedule and manage calendars, appointments, and reminders
Assist with onboarding processes for new clients or participants
Prepare and maintain spreadsheets for tracking key data and deadlines
Handle invoicing, payment follow-ups, and basic bookkeeping (if required)

Social Media & Content Management
Post and schedule social media content to improve engagement
Use Canva, CapCut, or similar tools to edit images and videos
Maintain a content calendar and organize content for posting

Client & Customer Relations
Respond to customer inquiries using pre-set email templates
Conduct follow-ups with clients to gather feedback and ensure satisfaction
Maintain accurate and up-to-date client databases

Additional Tasks
Provide general administrative assistance as needed
Research tools and strategies to improve business operations
Support ad hoc projects and tasks

Requirements
Experience working with NDIS providers, systems, and tools like ShiftCare
Strong organizational and time-management skills
Excellent written and spoken English communication skills
Familiarity with social media platforms and engagement strategies
Ability to work independently, follow instructions, and meet deadlines
Reliable smartphone and laptop with a stable internet connection
Prior experience in a Virtual/Administrative Assistant role is essential

Perks of the Role
Work with a supportive and understanding employer
Performance-based bonuses and raises
Long-term growth potential within the business
Comprehensive onboarding and training with our tools and systems

Compensation
PHP 45,000–50,000 per month, based on experience and performance
Paid fortnightly, based on hours worked

How to Apply
To be considered, follow these steps exactly:
Change the subject line to: “I'm Your Dream NDIS VA”
Answer the following questions in your message:
(1) How many hours per week does the role start with?
(2) In 2–3 sentences, explain why you want this job and why you’re a great fit. (No more than 3 sentences—longer applications will not be considered.)
(3) In 2–5 sentences, describe your relevant NDIS and administrative experience. Mention any previous roles that align with these responsibilities.
(4) Confirm that you can work the required hours (10:00 AM – 2:00 PM Sydney time).
(5) Reconfirm your answer to question (1).
6) Please also include your whatsapp number
7) also link a loom introduction video of yourself
Only applicants who follow these instructions exactly will be considered.
Shortlisted candidates will be invited to a Zoom interview (video required).

I look forward to meeting the right candidate for this opportunity.


Best,
Lou Alejo