Medical virtual assistant

Job Summary: We are seeking a highly organized, detail-oriented, and proactive Medical Virtual Assistant to support healthcare professionals, clinics, or medical practices remotely. This role requires excellent communication skills, strong knowledge of medical terminology, and proficiency in administrative and clerical tasks. The ideal candidate will have experience in the healthcare industry and the ability to manage multiple tasks efficiently while maintaining patient confidentiality and providing top-notch support.

Key Responsibilities:

Patient Communication:

Answering phone calls and emails, managing appointment scheduling, and confirming patient appointments.
Responding to patient inquiries and providing information as directed by medical providers.
Sending reminders for follow-up appointments, treatments, and prescribed tasks.
Medical Documentation:

Maintaining and organizing digital medical records, ensuring accuracy and compliance with HIPAA guidelines.
Assisting in the preparation and completion of medical reports, patient histories, and treatment plans.
Data entry for patient information, including medical histories, insurance details, and billing records.
Appointment Coordination:

Scheduling, rescheduling, and canceling patient appointments with medical professionals.
Coordinating referrals and tests as directed by medical practitioners.
Managing patient intake forms, pre-appointment instructions, and follow-up care plans.

Medical Research and Support:

Conducting online research on medical topics, treatments, and pharmaceuticals for healthcare providers as requested.
Preparing and reviewing educational materials for patients or staff as needed.
Assisting with the ordering and tracking of medical supplies and equipment.
Data Entry and File Management:

Updating and maintaining electronic health records (EHR) and medical databases.
Ensuring that all patient records are accurate and up-to-date.
Organizing and storing medical documents in accordance with legal and regulatory requirements.

General Administrative Support:

Managing calendars, setting up virtual meetings, and handling other administrative duties for medical staff.
Organizing and maintaining digital files, patient records, and correspondence.
Providing overall remote support to healthcare providers to enhance their workflow efficiency.
Required Skills & Qualifications:

Experience: Prior experience in a medical administrative role or as a medical virtual assistant is preferred.
Knowledge: Familiarity with medical terminology, healthcare procedures, insurance processes, and HIPAA compliance.
Technical Skills: Proficiency in using healthcare software, electronic health records (EHR), and telemedicine platforms. Strong proficiency in Microsoft Office (Word, Excel, Outlook), Google Suite, and general office tools.
Communication: Excellent verbal and written communication skills, with the ability to communicate effectively with both patients and medical professionals.
Organization: Strong organizational skills and the ability to manage multiple tasks and deadlines.
Confidentiality: Understanding of and commitment to maintaining patient privacy and confidentiality.
Flexibility: Ability to adapt to new technologies, medical practices, and evolving work environments.
Attention to Detail: High attention to detail in handling patient records, scheduling, and communications.
Preferred Qualifications:

Medical Assistant experience.
Familiarity with specific EHR systems such as Epic, Cerner, or similar platforms.
Experience in medical billing and coding.
Ability to work independently and prioritize tasks efficiently.
Working Conditions:

Remote position with flexible working hours, depending on the practice’s needs.
Occasional evening work may be required to accommodate patient schedules.
Access to a reliable internet connection and a quiet, professional workspace.