Medical billing specialist & Receptionist

East West Natural Health Care is an US-based acupuncture clinic, dedicated to holistic healing through Traditional Chinese Medicine.

Job Summary:
We are seeking a detail-oriented and reliable Virtual Assistant to manage insurance billing, front desk communication, and administrative tasks. This role involves verifying insurance benefits, handling claims, answering phone calls, responding to patient inquiries, and supporting backend office operations. The ideal candidate must have experience in medical billing, insurance verification, claims submission, and payment reconciliation, particularly with US-based insurance providers.

? Insurance Billing & Claims Management:
Verify insurance benefits and accurately submit claims
Track and rebill denied claims
Post payments and reconcile accounts in Jane App
Manage denials, appeals, and reimbursement issues
Track deductibles and notify patients for cash payments
Follow up on outstanding claims with insurers
Generate monthly insurance payment reports

Requirements:

Minimum 2 years of experience in medical billing (experience with acupuncture billing preferred)
Strong knowledge of insurance verification, claims submission, and payment posting
Experience working with major US insurance payers (UHC, BCBS, Aetna, etc.)
Proficiency in medical billing software and EHR systems (experience with Jane App is a plus)

? Administrative & Front Desk Tasks:
Answer phone calls, emails, and patient inquiries
Process daily payments and match transactions
Maintain QuickBooks bookkeeping records
Respond to social media messages
Support social media post

? Additional Skills preferred but not required
Jane App system
QuickBooks bookkeeping
Canva Graphic design
GoDaddy Website updates
Blog writing with AI tools
Social media management
A beautiful voice

How to apply:
Video or Voice Introduction: Submit a short video or voice recording explaining why you are a strong candidate for this role.
Resume: Provide a resume outlining your previous experience, particularly in medical billing and administrative support.
Date of Birth: Include your full birth details (e.g., December 12, 1995, 3:00 AM, Manila, Philippines).

Deadline: 2/17/2025