Medical Virtual Assistant [J_PMC]

Interested applicants must apply through this google form: https://forms.gle/w5jKVuPCiKzJGbhN9

Our talent acquisition team will reach out to qualified applicants.


Job Description:
A dedicated doctor is seeking a full-time Medical Virtual Assistant to assist with a variety of tasks. The ideal candidate will be detail-oriented, proactive, and skilled in medical administration and patient engagement.

Key Responsibilities:
- Chart Preparation: Upload test results, resolve diagnostic issues, email results to patients and RD, and publish results to the portal.
- Nurse Line Support: Manage patient calls, address inquiries, escalate as needed, and ensure timely response to messages.
- Patient Re-engagement: Re-engage undecided patients by discussing care continuation options.
- Billing Assistance: Assist billing manager with claim submission and payment applications.
- Patient Follow-Up and Engagement: Follow up post-visit, provide resources, and coordinate on patient care needs.

Qualifications:
- Clinical experience is essential for understanding patient charts, medications, and diagnoses.
- Comfortable in doing inbound and outbound customer service communication.
- Preferably with experience in Billing.
- Preferably a registered nurse.
- Knowledge/Experience in Hubspot is a plus.
- Preferably with knowledge/experience in eClinicalWorks
- Proficient in English
- Excellent communication skills, detail-oriented, and highly organized.
- Comfortable seeking assistance when needed and proactive in problem-solving.

Basic Requirements:
- Ability to submit NBI/Police clearance
- Must be able to communicate clearly and effectively.
- Reliable computer and internet connection (at least 10mbps via cable modem, DSL/Fiber only).
- Reliable mic and headset (earphones are fine) / (noise-canceling headset) and a webcam.
- Minimal environmental noise (preferably zero if on camera frequently).
- Availability to meet the required hours.
- Submission of a short video introduction.
- Possession of a valid ID.
- Not currently working with any other clients during the required work time.