Medical Virtual Assistant

Job Description: AP_Spectrum Reproductive Medical Virtual Assistant
Position Type: Part-time
Work Hours: 9:00 AM to 1:00 PM PST (Monday - Friday)
Salary: $5 - $6 per hour, depending on experience

About the Company:

Spectrum Reproductive Health & Gender Affirming Care is committed to providing inclusive, affirming, and trauma-informed care for diverse communities, including women, transgender individuals, and LGBTQI+ people. Our mission is rooted in radically patient-centered care, and we value team members who demonstrate empathy, cultural sensitivity, adaptability, and strong communication skills.

Website for reference: https://www.spectrumreproductivehealth.com/

Scope of Work/Responsibilities:

The Medical Virtual Assistant will play a vital role in supporting Spectrum Reproductive Health's operations and enhancing the patient experience. Responsibilities include, but are not limited to:

** Appointment Scheduling and Reminders: Manage patient scheduling and send timely reminders.
** Patient Records Management: Maintain accurate and up-to-date patient records.
** Insurance Verification: Verify insurance details prior to patient visits and ensure updated insurance cards are on file.
** Communication: Handle patient inquiries via phone, email, text, or faxes, while ensuring timely responses.
** Email and Text Management: Sort, prioritize, and respond to correspondence; send newsletters when needed.
** Documentation and Chart Management: Assist with documenting patient visits, closing charts, and ensuring all required records are complete.
** Call Handling: Manage RingRx voicemails, address patient scheduling concerns, and assist with reauthorizations.
** Data Entry and Claims Submission: Support providers by ensuring claims are submitted accurately and on time.

Tools/EMR Systems:

** Required/Preferred: Advanced MD proficiency (experience with similar platforms may be considered).
** Heidi AI Scribe, Full Slate, RingRx, Fullscript

Requirements:

** Language Skills: Proficient in speaking and writing English clearly and effectively.
** Experience: Relevant work experience in medical reception or administrative assistance.
** Background Check: Able to submit an NBI clearance or local police clearance if requested.
** Availability: Must be fully available during work hours with no other clients.
** Video Meetings: Must have a functional webcam and be comfortable attending virtual meetings with the camera on.

Technical Requirements:

** Device: Reliable laptop or desktop computer.
** Internet: High-speed internet connection (minimum 10 Mbps).
** Audio: Noise-canceling headset for clear communication.
** Video: Webcam for virtual meetings.
** Workspace: Quiet and professional environment.

Additional Requirements:

** Applicants must submit a short video introduction as part of their application.

Preferred Traits and Values:
Passionate about serving the LGBTQI+ community, with a strong commitment to providing affirming care, especially for transgender individuals.
Open-minded, empathetic, and adaptable to the needs of diverse patients.
Organized and detail-oriented, with a proactive approach to problem-solving.

Potential for Growth:

This is a part-time position with the potential to transition into a full-time role based on performance and company needs.
Join our team and help us deliver compassionate, inclusive, and patient-centered care. Apply today!

Application Link: https://wkf.ms/4jqAEZ1