Medical Records Request Agent (Remote in PH)

Who We Are

Brolly Labs is a business process outsourcing specialist that combines process expertise with amazing offshore talent, resulting in the best of both worlds value outcome for its clients.

As an incubator of cutting-edge services, software, and AI brands, we partner with forward-thinking firms in e-commerce, legal, healthcare, and software sectors to deliver human-centric solutions that make a real difference.

Our vibrant team includes everyone from customer service experts to virtual assistants, operations gurus, and tech aficionados. As catalysts for change, we're on the lookout for the best and brightest - the top 1% who are not just talented, but obsessed with quality. We're after individuals who bring their A-game every day, thrive in a dynamic environment, and are as passionate about their work as we are about creating groundbreaking innovations.

Who You Are

You are a dedicated and detail-oriented professional with exceptional communication skills and a strong background in customer service or sales. You are assertive and proactive, excelling at managing complex requests and interacting with various stakeholders, including law firms and medical facilities. Your ability to handle challenging situations with confidence and maintain accuracy ensures that all processes are handled efficiently and effectively.

Qualifications

Minimum of 3 years of experience in one of the following roles: Medical Virtual Assistant, Outbound Sales Agent, or High-touch customer-facing role (e.g., managing challenging customer interactions in a customer service role).
Strong verbal communication skills, with a comfort level for making calls throughout the day.
Outgoing and confident, with the ability to communicate effectively and proactively ask questions when needed.
Excellent administrative and organizational skills, with the ability to manage multiple tasks, prioritize effectively, and maintain a well-organized workspace and schedule.
Experience in requesting medical records from healthcare facilities.
Familiarity or experience within the legal or healthcare industry is a plus, but not required.
What You’ll Do:

As a Medical Records Request Agent, you will:

Reach out to medical facilities and organizations to request medical records and other necessary documents on behalf of law firms.
Provide law firms with updates on request statuses, acknowledge new requests, and resolve any inquiries or concerns.
Ensure that all documentation is meticulously prepared, reviewed, and accurate before submission.
Track request statuses and maintain regular follow-up with facilities to ensure timely responses.
Enter and manage records and information in our system with precision.
Adhere to HIPAA regulations and standards to maintain confidentiality and privacy throughout the process.
Technical Requirements

High-speed internet (minimum 20 Mbps or fiber connection)
Noise-canceling headset
Fast computer
Power and internet backup required
Rates and Expectations:

Full-time Role: $4-4.50 per hour depending on experience and skillset.
Work Schedule: EST business hours.
Dedication: We need someone dedicated to work for this client alone. If you have other full-time commitments that may conflict during business hours, please do not apply.
Please be aware that subcontracting work to other virtual assistants is prohibited due to HIPAA compliance requirements.
Potential Start Date: Immediately
If you're eager to seize this opportunity and ready to leave your mark, please submit your application through our Careers Page. Note that only applications submitted using the career page form will be considered. Thank you.

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