Marketing Support Representative

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Please Watch First : https://www.loom.com/share/0c476ff7d306424b86180dfc33379203

Apply Here : https://careers.firstdirectmarketing.com/jobs/Careers/669032000004308017/Marketing-Support-Representative?source=CareerSite

First Direct is looking for a Marketing Support Representative

The Marketing Support Representative is a key member of the team. This position will perform a wide range of administrative related and customer support activities to facilitate the organization's efficient operation. This role requires the ability to exercise independent judgment with customer service interaction in alignment with organizational goals.

This individual will be trained to monitor support inbox, and respond to and service clients both by email and by phone. They will help with Marketing Analysis, Media Buying, and more. They will make accurate notes in CRM and Project Management, and coordinate with other team members to ensure that clients are serviced quickly, accurately, and according to company policies.

ABOUT THE COMPANY

First Direct is a fast-growing marketing agency in Bellevue, Nebraska USA. We Transform Businesses with the Right Information, Insights, and Solutions to Empower Their Growth and Success. Our Vision is to Remarkable Impact The Growth And Success Of Over 100,000 Businesses.

We invest in our employee's personal growth with daily training and development training through Cardone University Online Training helps employees reach their Personal, Professional and Financial Goals!

We want people on our team who want to work in a professional environment where they can excel at their job and pursue their personal passions and goals!

We operate with six core values, both internally and with our clients. They are Discipline, Inspirational, Accountability, Transparency, Alignment, and Results.

**note to be considered for this job post, apply with 7 Apply Points. Candidates that do not use 7 points will not be considered**

Requirements
Stable Internet Connection
Ability to work 8AM to 5Pm Central Standard Time

OBJECTIVES

- Handles customer reception with a professional, friendly, and positive attitude as needed
- Schedule and Confirm Office Appointments
- Manages Customer Relationship Manager (CRM)
- Confirms project timelines acting as the liaison between leadership and teams
- Coordinates with project managers to ensure seamless project delivery experience
- Monitor all activities are completed according to the agreed-upon plan and specifications
- Manage an organized work area in a neat, clean, and organized manner
- Accurately report to supervisor hours worked
- Maintain professional relationships with owner, team leads, and worksite team members
- Submit daily Admin "Wins," report tasks, daily activities
- Perform other duties as assigned

COMPETENCIES

- Knowledge of applications such as Excel, MariaDB, working with data files in various formats(csv, txt, excel, etc.)
- The requirements listed below represent the knowledge, skill, and/or ability required, yet are not necessarily all-inclusive
- Strong written and verbal communication skills, clearly communicating by phone or in-person with customers
- Well-organized and able to prioritize multiple tasks and responsibilities
- A proactive approach to problem-solving and process improvement
- Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
- Ability to thrive in an environment of change and growth
- Outstanding organization and administrative skills
- Ability to think individually as well as collaboratively when approaching job responsibilities

Benefits
- 13TH MONTH
- KEY PERFORMANCE BONUS (AFTER 90 DAYS OF EMPLOYMENT)
- FOREX FEES

$100 USD Hiring Bonus for those that complete all of the above processes without being reminded.