MDM Tier 2

Job Overview:

We are looking for a skilled and tech-savvy Technical Support Specialist to join our team. The ideal candidate will have experience in troubleshooting and supporting mobile device management (MDM) solutions, along with strong problem-solving skills. If you have a passion for technology and enjoy assisting users with IT-related issues, we encourage you to apply!

Key Responsibilities:

Provide technical support and troubleshooting for MDM platforms, including:
One Talk
Verizon MDM
MaaS360
Samsung Knox Manage
Jamf Now & Pro
Ivanti MobileIron

Assist users with setup, configuration, and troubleshooting of mobile devices and enterprise applications.
Identify and resolve connectivity, software, and device-related issues.
Collaborate with internal teams and take escalated complex technical problems.
Document technical issues and resolutions for future reference.
Stay up-to-date with the latest MDM technologies and best practices.
Required Qualifications:
Basic knowledge and experience with at least one of the MDM solutions listed above.
Strong troubleshooting skills and ability to diagnose technical issues.
Familiarity with mobile device management in a corporate environment.
Excellent communication skills, both written and verbal.
IT experience is a plus.

Preferred Qualifications:

Prior experience in a technical support or IT helpdesk role.
Certifications in any of the listed MDM solutions is a plus.
Experience working with iOS and Android device management.

Please send your resume at Upgrade to see actual info with subject MDM Tier 2 - Applicant

We will carefully filter and review all applicants, maintaining strict requirements for experience with the MDM platforms listed above. If you do not have experience in these areas, we will not be reaching out to you.