Looking for an exceptional GHL Support Specialist to join our friendly team!

Job Title:
GHL Support Specialist

Location:
Remote (Philippines-based candidates preferred)

Job Type:
Part-Time (contractual or project work available)

Overview:
We are a growing medical reporting agency seeking a dedicated GHL Support Specialist to provide comprehensive support for our Go High Level (GHL) platform users. This role will play a crucial part in delivering exceptional customer service, resolving technical issues, and ensuring smooth platform operations for our clients. The ideal candidate will have a strong background in technical support, particularly with CRM systems, and will work proactively to provide timely solutions to user inquiries.

Key Responsibilities:
• Provide prompt and effective technical support to clients using the GHL platform, addressing issues related to CRM, • • scheduling, integrations, and user experience.
• Manage and resolve support tickets and customer inquiries submitted through various channels, including email, chat, and phone.
• Troubleshoot and resolve common platform-related issues, escalating complex issues to the technical team as necessary.
• Guide clients through GHL functionalities, best practices, and workflows to help them optimize platform use.
• Assist with onboarding new users to the GHL platform, ensuring they have the resources and knowledge required to succeed.
• Monitor platform performance and proactively address potential issues before they impact users.
• Collaborate with the internal team to improve processes, documentation, and customer support tools.

Qualifications:
• Proven experience in a support or customer service role, ideally with CRM platforms (experience with GHL is a significant advantage).
• Strong technical troubleshooting skills with the ability to quickly identify and resolve issues.
• Exceptional communication skills, both written and verbal, with fluency in English.
• Ability to work independently and manage multiple inquiries efficiently.
• Familiarity with CRM systems, automation tools, and customer support best practices.
• Availability to work standard business hours and be responsive to urgent issues if needed.

Benefits:
• Competitive salary with performance-based bonuses
• Opportunity to work remotely
• Career advancement and growth opportunities within a supportive team
• Access to exclusive BME training programs and resources
• Paid time off and additional benefits based on performance and tenure


Hi, and thanks!

When you start working with us, you will feel welcomed, supported, and valued. You’ll receive competitive rates of pay and will be encouraged to develop yourself professionally and contribute to improving our business processes.

Once you’re settled in, your responsibilities will grow and your work will become even more rewarding and interesting. Your pay and benefits will rise in line with your position.

When you show yourself to be a great team member, you’ll be promoted to a role worthy of your abilities and be encouraged to develop managerial and leadership skills.

We currently employ 7 full-time Filipino assistants who run and manage every aspect of our business. Most of whom have been with us for between one and three years. We’re looking for long-term, reliable staff who want interesting and challenging careers.

If you want to join our established and growing team we welcome you to apply and show us what you can do.


NOW THE PART ABOUT MYSELF AND MY AIMS

For the past 15 years I have been an entrepreneur and previously, worked as a dentist for 10 years.

I am married and have a young family and currently run a medico-legal reporting and business coaching companies. The companies are run from London, UK

I am passionate about systems and improving the way things work. I strive to provide an outstanding customer experience so I need the very best employees to help me achieve this goal. I believe in treating my employees in the way I would want to be treated - with respect and kindness.

You can find out a bit more about our company here: britishmedicalexperts.com/


OUR COMPANIES PAY AND BENEFITS

Starting pay rate: TBD
You will get paid on the same day as your start every week via Transferwise
Bonuses will be paid for exceptional work
Your pay will increase based on the standard of your work and time with the company
You will be given holiday and sick pay if you become a permanent staff member
We pay 13th month as standard (pro-rata) once the first full year of service has been completed


NOW THE IMPORTANT PART - HOW YOU CAN APPLY:

If you believe that you are an exceptional assistant and have the knowledge and skills that I am looking for, then please apply for this vacancy by completing the following application form:
https://docs.google.com/forms/d/e/1FAIpQLSdfY4AsftrZxwUA80sehcRl109Rdx8i9ld5Rhwa5k3QzekAsQ/viewform?usp=sf_link

Please note, we ONLY accept applications through this application process. PLEASE DO NOT use the website’s message board as we don’t monitor this.

The application process will finish after approximately 48 hours. After this time we won’t be accepting any further applications. We will respond to all applicants within 48 hours thereafter. We would appreciate it if you do not email us to confirm receipt or send your CV - we will send you an acknowledgement within 48 hours of the closing of the application process. We will request your CV and references from you if you progress to the interview stage.

I look forward to hearing from you.

Sandeep Senghera
British Medical Experts